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Skills

  • Order taking
  • Communications
  • Initiative equipment
  • Guest inquiries
  • Request prioritization
  • Process improvement
  • Time management
  • Organization
  • CRM software proficiency
  • MS Office

Work Experiences

  • Consistently communicated vehicle availability to customers.
  • Contributed to 6 months sales campaigns.
  • Looked for industry trends on social media and through online sources.
  • Transported HubSpot to one year customer locations.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved highest customer satisfaction score at Phoenix.
  • Achieved 69% above-average results.
  • Deliveries were received, boxes were unpacked, items were checked off in the system, and products were stored in the stockroom.
  • Collaborated with operations to analyze customer demands and suggest tailored solutions, increasing cross-functional team reliability.
  • Achieved a the past year% reduction in fleet downtime.

Summaries

  • Rental Associate who is dependable and has excellent conflict resolution and organizational skills.
  • Dedicated to making a positive impact on business operations by increasing customer satisfaction.
  • Rental Associate is a multi-talented Rental Associate who is consistently rewarded for planning and operational improvements.
  • Award-winning Rental Associate.
  • Adept at conflict resolution, managing rental agreements and customer complaints, resulting in a 70% decrease in complaints within 6 months. Committed to providing exceptional service.
  • Accomplished in cost-saving initiatives.
  • Worker who is a natural at the cash register.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Accelerated team efficiency.
  • Boosted customer satisfaction through faster service.

Accomplishments

  • Mentored new hires, ensuring they achieved full proficiency in customer service and rental procedures within one year.
  • Collaborated with operations and sales teams to track inventory and allocate vehicles based on demand trends, maximizing fleet utilization by 19%.
  • Generated weekly revenue reports on rental trends, presenting data-driven insights that helped adjust fleet allocation to optimize availability.
  • Resolved product issue through consumer testing.
  • Documented and resolved process which led to system.
  • Worked closely with the marketing team to promote special offers, increasing short-term rentals by 25% during off-peak seasons.
  • Negotiated bulk pricing on fleet additions, saving the company 6 annually on vehicle procurement costs.
  • Reduced delinquencies across rental contracts by 81% through direct customer outreach and enhanced payment processing protocols.
  • Handled the training and onboarding of new personnel, improving staff competency levels by 58% in the past year.
  • Enhanced customer interaction through personalized service, leading to a 34% increase in referral business.

Affiliations

  • Customer Service Training from framework, 2021
  • Society of Automotive Engineers (SAE)
  • Member, Industry Standards Committee for Rental Services, 2017
  • American Marketing Association
  • National Association of Social Workers
  • Society of Human Resource Management
  • Freemason
  • Certified Automotive Fleet Manager (CAFM) Certification
  • Association of Information Technology Professionals
  • Lions Club

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sales Associate (CSA) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Time Management for Sales Professionals – initiative
  • Certified Service Technician (CST) – category
  • Certified Inventory Management Professional – Brightline
  • Licensed Auto Insurance Agent – framework
  • ServSafe
  • Certified Upselling Techniques Specialist – Northwind
  • Salesforce

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