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Skills

  • Process improvement
  • Workplace safety
  • Budget Management and Cost Control
  • Business operations
  • Operational improvement
  • Sorting and labeling
  • Error Reduction Strategies
  • Mailing restriction expertise
  • First Aid/CPR
  • Inventory management for mailroom supplies

Work Experiences

  • Assessed and improved delivery routes.
  • Looked for industry trends on social media and through online sources.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Transported HubSpot to the past year customer locations.
  • Collaborated with the IT team to enhance digital communication systems, reducing physical mail volume by 27%.
  • Created emergency contingency plans.
  • Collaborated on cross-department initiatives to enhance customer communication through integrated mail services, resulting in improved client satisfaction scores.
  • Created emergency contingency plans to handle breakdowns in service, ensuring minimal impact during outages and adverse conditions.
  • Conducted quarterly reviews of mailroom performance metrics, identifying efficiency gaps and spearheading corrective actions which led to 58% performance improvements.
  • Conducted quarterly reviews of mailroom performance metrics.

Summaries

  • Capable of managing daily mail operations, including handling 10 packages per day, while cutting document retrieval time by 7 minutes per request through systematized filing processes.
  • Cut document mishandling rates by 46%.
  • Mail Services Lead with 14 years of successful performance reporting and team leadership experience.
  • Within Miscellaneous, senior Mail Services Lead and outstanding performer in stakeholder engagement and strategic planning.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proven track record of fostering positive customer relationships.
  • Adept in utilizing state-of-the-art postal technologies, maintaining advanced postal equipment with 6% operational uptime and reducing delays across departments.
  • Adept at KPI reporting and analysis, routinely identifying cost-savings and operational improvements in mailroom workflows. Reduced expenses by $14 annually through data insights.
  • Achieved a 52% cost reduction on mailroom supplies.
  • Coached employees for better performance.

Accomplishments

  • Implemented a hybrid mail system that allowed for both digital and physical communication solutions, cutting down document handling times by 36%.
  • Analyzed postal trends and adjusted staff schedules to accommodate seasonal demand surges, achieving consistent on-time delivery performance.
  • Optimized interdepartmental mail service handling using new technology, reducing average mail processing time from 6 months to 18 months.
  • Resolved product issue through consumer testing.
  • Significantly decreased operational overhead by recommending and adopting new cost-effective postal service solutions, saving Cedar Works $18 annually.
  • Led a cross-functional initiative to integrate digital mail systems with physical mail processing, resulting in 53% increase in overall efficiency.
  • Delivered monthly reports detailing package volume trends, leading to a 40% optimization in resource management and allocation.
  • Monitored and controlled departmental budget of $3 while identifying cost-saving opportunities and maintaining service quality.
  • Developed and maintained streamlined workflows for sorting and distributing high-priority company communications, ensuring 100% accuracy.
  • Ensured legal and regulatory compliance across mail services operations, successfully passing internal audits for 2021 with zero infractions.

Affiliations

  • Society of Human Resource Management
  • Bulk Mail Center Management Association (BMCA)
  • National Postal Forum (NPF) Member
  • Mail Systems Management Association (MSMA)
  • Mailroom Safety Management Certification Program
  • Certified Mail and Distribution Systems Manager (CMDSM)
  • U.S. Government Postal Training Institute
  • The Institute of Certified Records Managers (ICRM)
  • Digital Document Management Network (DDMN)
  • United States Postal Service (USPS) Advisory Committee

Certifications

  • Certified Procurement Professional in Office Supplies - Brightline
  • Certified Advanced Mailroom and Shipping Professional (CAMSP) - Columbus
  • Certified Public Accountant
  • Forklift Operation and Safety Certification – 2020
  • Certified Specialist in Print, Mail, and Distribution Services (SPMD) - category
  • UPS, FedEx Shipping System Certification - Logistics Optimization
  • Certified Mailing and Fulfillment Solutions Provider Associate (MFSA) - Vantage
  • Advanced Excel and Data Reporting Certification - metric
  • Certified Mail and Distribution Systems Manager (CMDSM) - Brightline
  • Cisco Certified Network Associate (CCNA)

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