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Skills

  • Cash handling expert
  • Service industry background
  • Team Leadership
  • Forecasting and planning
  • Guest seating arrangements
  • Budgets
  • Accounts receivable management
  • Bill computation
  • Business operations
  • Marketing

Work Experiences

  • Was able to quickly and effectively resolve guest complaints.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Returned to the store with empty carts in hand.
  • Developed knowledge of products and sales items to answer shoppers' questions.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
  • Devised and implemented a strategy to address cost-cutting concerns.
  • Baked breads, cookies, and other bakery items after proofing the dough.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Maintained a professional relationship with union officials that was appropriate.

Summaries

  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Extremely skilled at prioritizing responsibilities in the face of changing deadlines.
  • 14 years of experience in the field, with a strong desire to see the company succeed.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Lifts 4 pounds on a regular basis to move furniture and push and pull carts and equipment.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Experienced bartender with a track record of success in all aspects of restaurant management.

Accomplishments

  • Advised
  • Increased store sales by 7%.
  • Oversaw 16% decrease in customer complaints.
  • Ensured
  • Represented
  • Recommended
  • Elected to oversee expansion of store into Portland.
  • Improved
  • Documented
  • Promoted to Banquet Manager.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Restaurant Association (NRA)
  • National Kitchen and Bath Association (NKBA)
  • Certified Meeting Professional (CMP) certification
  • Meeting Professionals International (MPI)
  • Event Management Training Program by Meridian
  • Food Safety Management Certification (ISO 22000)
  • Rotary International
  • National Association of Social Workers

Certifications

  • Certified Meeting Professional (CMP) from Events Industry Council
  • Google Certified Professional Cloud Architect
  • Certified Culinary Sales Professional (CCSP) from American Culinary Federation
  • Hospitality and Tourism Management Certificate from American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Cost Control Consultant from National Restaurant Association
  • Event Planning & Management Certificate from method
  • OSHA: Food Handling
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)

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