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Skills

  • Staff development
  • Emergency vehicle operation
  • Interpersonal and written communication
  • Dispatch procedures
  • Problem resolution
  • User interface understanding
  • Process implementation
  • Framework equipment
  • Data analysis
  • Traffic patterns familiarity

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Aligned delivery timelines with customer requirements.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a perfect attendance and punctuality record for 2016, ensuring no disruption in service delivery for key clients.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved $15 decrease in maintenance expenses.
  • Carried out daily pre-trip and post-trip inspections.
  • Was in charge of the company's operations, which included hiring new drivers, monitoring performance, and managing customer service.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Over 8 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Determined sales and marketing professional with 18 years of experience in system industry.
  • Vehicle Operator is articulate and driven to succeed.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Collaborate with commercial lenders to achieve sales targets.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Dependable
  • Deadline-driven
  • Innovative
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Designed and implemented damage prevention plans for the transport of high-value cargo, reducing reported damages by 33%.
  • Led a team of 12 logistics personnel during large-scale group transportation, improving coordination and delivery target success rates by 24%.
  • Resolved product issue through consumer testing.
  • Outpaced delivery benchmarks by 54% over 2 consecutive months by skillfully navigating high-demand regional routes.
  • Utilized advanced trailer coupling systems to lower load/unload times by 49%, resulting in optimized delivery schedules.
  • Implemented advanced pre-trip inspection procedures, reducing DOT violations by 56% over the course of two years.
  • Developed efficient route strategies using real-time traffic data, driving a 34% increase in delivery efficiency during periods of high traffic.
  • Monitored temperature-sensitive shipments with onboard equipment, reducing spoilage incidents by 82%, preserving product quality, and minimizing loss.
  • Spearheaded company-wide initiative to adhere to enhanced safety guidelines, reducing insurance costs by 17% and improving workforce safety.
  • Achieved the lowest fuel consumption rate per mile through advanced driving techniques, reducing operational fuel costs by 78% over the past year.

Affiliations

  • Society of Human Resource Management
  • Certified Transportation Professional (CTP) – National Private Truck Council
  • Toastmasters
  • FleetOwner’s Top 500 Largest Private Fleets Recognition
  • Occupational Safety and Health Administration (OSHA) Training Certification
  • Automotive Service Excellence (ASE) Certification
  • Women In Trucking Association Member
  • North American Transportation Management Institute (NATMI) Affiliation
  • Defensive Driving Course Completion 2020
  • International Council of Nurses

Certifications

  • Freight Broker Certificate - Vantage
  • Transportation Worker Identification Credential (TWIC) Card
  • Defensive Driving Certification - framework
  • Certified Cargo Screener Program (CCSP) - TSA
  • Fleet Safety Certification - NAFA Fleet Management Association
  • First Aid, CPR, AED Certification – American Red Cross
  • Certified Public Accountant
  • Certified Transportation Professional (CTP) - National Private Truck Council (NPTC)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)

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