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Skills

  • Lookout kit
  • Flatbed truck expertise
  • Customer service
  • Locating VINs
  • Organization
  • Equipment maintenance scheduling
  • Team management
  • Regulatory compliance
  • Customer satisfaction improvement
  • Continuous process improvement

Work Experiences

  • Contacted customers to inform them of delayed delivery times, resulting in a 13% reduction in calls to support lines.
  • Built customer-centric systems.
  • Built a team of 10 subcontractors.
  • Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift.
  • Kept in touch with the supervisor via phone and radio to get delivery instructions.
  • Contacted Independent Operator to report initiative and standard incidents and figure out the best way to resolve them.
  • Fastened chains, straps, covers, and binders to secure the load during transit.
  • Achieved a 14% increase in efficiency.
  • Boosted brand awareness by 10%.
  • Achieved Excellence Award.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Certified in the use of initiative and metric machinery.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Attended to client needs.
  • Client-focused Independent Operator, increasing repeat business by 17% through excellent relationship management and attention to client needs.
  • Client-focused Independent Operator.
  • Adept at risk mitigation.
  • Costs were consistently reduced while profits were increased.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Customer service, route management, and freight documentation are all areas where this person excels.

Accomplishments

  • Developed and enforced budget controls for projects totaling over $6, consistently exceeding profitability targets.
  • Coordinated cross-functional teams to deliver metric projects valued at $2, ensuring completion within 6 months.
  • Led independent quality assurance initiatives, increasing product reliability by 19% and reducing defects by 13.
  • Formulated proposals that resulted in a 69% client acquisition and retention improvement within 6 months.
  • Trained over 13 staff on new operational systems, cutting incident rates by 55% and improving output quality.
  • Exceeded sales targets by 36% by establishing and maintaining strategic client relationships in Raleigh.
  • Improved overall team productivity by 58% through the introduction of streamlined workflows and tools.
  • Implemented key process improvements based on data analysis, resulting in a 62% enhancement in overall team efficiency.
  • Managed a team of 3 subcontractors, achieving a completion rate of 68% for high-value projects in the Miscellaneous.
  • Secured 16 long-term contracts in Chicago, providing 52% of the company's annual revenue through repeat business.

Affiliations

  • International Council of Nurses
  • Entrepreneurs’ Society of America
  • Lions Club
  • Independent Business Alliance (IBA)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • International Association of Independent Business Professionals
  • Toastmasters
  • Society of Women Engineers

Certifications

  • Lean Six Sigma Black Belt Certification - Meridian
  • First Aid/CPR Certified
  • Certified Agile Professional - Harbor & Co.
  • Warehouse & Inventory Management Diploma - Cedar Works
  • Certified Logistics Professional (CLP)
  • ISO 9001 Internal Auditor Certification
  • Certified Data Analytics Professional (CDAP) - Harbor & Co.
  • Project Management Professional (PMP) – 2017
  • CompTIA A+ Technician
  • Certified Professional in Supply Chain Management (CPSCM)

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