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Skills

  • Cost-Effective Solution Implementation
  • Change Management
  • Capacity Planning and Expansion
  • MS Office
  • Strategy development
  • Cross-functional team leadership
  • KPI Development and Monitoring
  • Process improvement
  • Data-driven decision making
  • IT Operations Management

Work Experiences

  • Collaborated across departments to streamline workflows.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conceptualized a cloud migration initiative.
  • Coached a team to meet technical KPIs.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Achieved 8 years with zero major outages.
  • Was in charge of inspecting production operations for quality and standard compliance.
  • Contributed to overall business goals.
  • Collaborated across departments to streamline workflows, resulting in a $15 reduction in operating costs within 18 months.
  • Achieved faster integration times by one year.

Summaries

  • Adept at leading cross-functional teams.
  • Technical Operations Manager is a multi-talented Technical Operations Manager who is consistently rewarded for planning and operational improvements.
  • Adept at leading technical teams across diverse regions, including remote management, while maintaining high task resolution speed and service quality with 79% improvements.
  • Bringing 4 years of experience and expertise in team leadership.
  • Costs were consistently reduced while profits were increased.
  • Within Computers Software, senior Technical Operations Manager and outstanding performer in performance reporting and risk assessment.
  • In Computers Software, a hardworking Technical Director who is familiar with risk, challenges, and production requirements.
  • Boosts department efficiency by 55%.
  • Achieved a 38% satisfaction increase.
  • Achieved 69% savings in procurement costs.

Accomplishments

  • Initiated cloud infrastructure optimization strategies that reduced cloud costs by 72% while maintaining performance and uptime.
  • Collaborated with team of 18 in the development of metric.
  • Led efforts to comply with standard, successfully achieving formal certification and saving potential compliance fines totaling $17.
  • Delivered year-on-year cost savings of $7 through optimization of hardware procurement processes and vendor management.
  • Implemented a failover and disaster recovery plan using HubSpot, ensuring business continuity during critical failures, and achieving 68% recovery success rate.
  • Collaborated with cross-functional teams to lead IT operations migration to a cloud-based environment, resulting in a 54% scalability improvement.
  • Led the successful implementation of HubSpot that improved network performance, reducing latency by 18% and improving user experience.
  • Optimized resource allocation for a 17-person team, enhancing operational efficiency and achieving project targets under budget by 10 in 2022.
  • Spearheaded automation projects that reduced manual IT operations tasks by 62% and decreased costs by $11/year while maintaining ISO OSHA compliance.
  • Delivered IT operations training to 15 team members, enhancing their technical skills and increasing troubleshooting effectiveness by 52%.

Affiliations

  • Amazon Web Services (AWS) User Group
  • CompTIA Infrastructure Tech Professional Network
  • Association for Supply Chain Management (APICS)
  • Participated in the HubSpot User Group at Raleigh
  • Enterprise Architecture Leaders Network (EALN)
  • Technology and Operations Management Association (TOMA)
  • Jaycees
  • Google Cloud Professionals Association
  • National Society of Leadership and Success (NSLS)
  • Penetration Testing Execution Standard (PTES) Working Group

Certifications

  • Certified Cloud Security Professional (CCSP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in ITIL Service Management Practices
  • Certified Kubernetes Administrator (CKA)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Salesforce
  • Apple Certified Associate (ACA)
  • Google Professional Cloud Architect
  • Transportation Management (TM) Certification – SAP

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