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Skills

  • Pre-sales support
  • Process improvement
  • Proposal development
  • Business operations
  • Customer-centric selling
  • System equipment
  • Needs analysis
  • MS Office
  • Implementation support and troubleshooting
  • Organization

Work Experiences

  • Answered 4 calls per several months to help customers with their questions and concerns.
  • Technical integration, systems engineering program management, customer support, and program management were all areas in which I was responsible.
  • Achieved growth in Atlanta within 10 months.
  • Contribute to the effectiveness of sales engineering by identifying short- and long-term issues and recommending solutions.
  • Achieved President's Club in 2016.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked at marketing data such as market trends, competitor performance, and product advantages.
  • Consistently ranked in the top 44% of the sales team by surpassing monthly and quarterly sales goals.
  • Achieved Employee of the Year in 2023 for consistently surpassing sales targets by at least 80% each quarter.
  • Co-created method campaigns.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Dedicated to understanding customer needs and developing unique solutions in order to build rapport and maintain loyal customer relationships.
  • Friendly and outgoing, with a natural ability to forge important bonds through communication, customer service, and negotiation.
  • Achieved 17% market share growth.
  • Analytical-minded sales professional adept at dissecting market trends, crafting unique go-to-market strategies, and achieving 61% increases in market share.
  • A goal-oriented software sales specialist with a history of forging valuable connections with decision-makers, leading to a 32% increase in repeat business.
  • Accomplished this in 2018.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • In fast-paced environments with tight deadlines, successfully leads and motivates teams to execute business opportunities and close sales.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared and delivered customized software demos that led to a 74% increase in client uptake and shortened the sales cycle by 18 days.
  • Delivered transformative software demos at method, resulting in 8 follow-up meetings and a sales conversion ratio of 42%.
  • Spearheaded efforts to integrate AI-driven sales tools, resulting in a 47% increase in lead qualification speed and a 55% overall uptick in closed deals.
  • Collaborated with the engineering team to articulate customer feedback on product usability, resulting in new software enhancements that boosted renewal rates by 81%.
  • Trained sales team of 17 members on updated software functionalities, leading to 3% faster adoption among key customers.
  • Introduced new commission structures that incentivized upselling, generating an additional $17 in recurring revenue annually.
  • Championed integration of CRM (Workday) and AI-driven solutions, streamlining lead-generation which led to 57% improvement in outreach efficiency.
  • Resolved product issue through consumer testing.
  • Maintained a high client renewal rate of 48% by utilizing consultative sales techniques to reinforce product value.

Affiliations

  • Internet Marketing Association (IMA) - Participated in conferences centered around the convergence of software technology and digital marketing tools.
  • LinkedIn Sales Solutions Certification - Certified in utilizing LinkedIn Sales Navigator for new business development and account-based marketing.
  • Association of Strategic Alliance Professionals (ASAP) - Collaborate with peers to build better partnerships with technology vendors and carrier networks.
  • Salesforce Partner Community - Active involvement in best practice exchanges for CRM systems, contributing to discussions on strategies that improve sales pipeline management.
  • Customer Success Association - Network with customer success professionals to align sales strategies with long-term customer retention initiatives.
  • Certified Professional Sales Person (CPSP) - Certification in sales execution skills, focusing on consultative and solutions selling.
  • American Medical Informatics Association
  • Toastmasters
  • Certified Sales Executive (CSE) - Earned certification from NASP, focusing on applying advanced sales techniques and account management.
  • Society of Human Resource Management

Certifications

  • Cloudera Certified Sales Professional
  • First Aid/CPR Certified
  • Certified Channel Sales Professional (CCSP)
  • Google Cloud Certified - Professional Cloud Sales Consultant
  • Advanced Negotiation Strategies by Lakeside Partners
  • Okta Certified Sales Specialist
  • Google Analytics for Sales and Marketing Professionals
  • Alteryx Sales Professional Certification
  • Cisco Certified Specialist – Collaboration Sales
  • Scrum Alliance Certified ScrumMaster (CSM)

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