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Skills

  • Office streamlining
  • Cash flow management
  • Personable
  • Insurance policy review
  • Mail handling
  • Fluent in German
  • International sales support
  • SAP software
  • Computer literate
  • Business Administration

Work Experiences

  • Completed an average of 9 transactions in a timely manner each day.
  • Identified
  • Trained 14 new employees in procedures and policies in order to improve team performance each quarter.
  • Attended local, regional, and national trade shows for product development training as defined by territory needs.
  • Kept up with market and product trends to effectively answer customer questions.
  • Helped customers with complaints about the store and products.
  • Attended 14 team meetings to express my concerns and provide constructive feedback to others each month.
  • Transported Microsoft Excel to 18 months customer locations.
  • Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.
  • Was in charge of maintaining accurate and adequate cash and inventory balances.

Summaries

  • Service-driven
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Expert
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Concierge service with over 4 years of hospitality and tourism experience.
  • Customer service specialist with 9 years of category experience who is dedicated and detail-oriented.

Accomplishments

  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Mentored new hires in conflict resolution, decreasing the need for managerial intervention during guest disputes by 15%.
  • Utilized data-driven insights to optimize front desk operations, reducing peak-hour wait times by 21%.
  • Co-led internal audit of guest service processes, identifying key inefficiencies and increasing average guest handling speed by 64%.
  • System 9 WPM data entry rate, with 9% accuracy.
  • Introduced automated guest feedback solutions, increasing customer feedback volume by 49% and improving guest satisfaction tracking.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supported housekeeping and front desk synchronization to decrease response time for guest service requests by 48%.
  • Promoted strategic real-time service upgrades, leading to a 84% upsell conversion rate.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.

Affiliations

  • Travel and Tourism Research Association (TTRA)
  • Revenue Optimization Professionals Association (ROPA)
  • Society of Human Resource Management
  • National Society of Minorities in Hospitality (NSMH)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • ServSafe Certification in Guest Health and Safety
  • National Retail Federation (NRF) Certification in Sales and Customer Service
  • International Council of Nurses
  • Toastmasters

Certifications

  • Certified Public Accountant (CPA)
  • Hotel Property Management System (PMS) Certification - Asana
  • Advanced Certificate in Business Accounting
  • Hospitality Leadership Certificate - system
  • Hotel Operations Management Certification - program
  • Certified Event Planner (CEP) – Cedar Works
  • Guest Experience Certification - Vantage
  • Hospitality and Tourism Management Certification, metric
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Professional Certificate

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