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Skills

  • Breeding
  • Insurance billing
  • Customer service excellence
  • MS Office
  • Project organization
  • Sanitation standards
  • Freshness control
  • Cross-functional team collaboration
  • Task delegation
  • Supervision

Work Experiences

  • Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor.
  • Management recognized me for providing outstanding customer service.
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Described how to use and operate merchandise to customers in a 3-minute presentation.
  • Removed expired products from shelves and cases and disposed of them in the appropriate bins.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Saved money by developing functional solutions to process problems.
  • QuickBooks was delivered to customer locations by me.
  • Made a proposal
  • Finished replenishing the floor to ensure size availability and customer satisfaction.

Summaries

  • Retail sales and customer service expert with numerous awards.
  • Experienced Front End Supervisor with expertise in procedure operational procedures, team leadership, and employee training.
  • 7 years of Retail experience are ready to be applied to a new role with long-term potential.
  • Deadline-driven
  • Dairy Manager is a hardworking and dependable Dairy Manager who excels at stakeholder engagement and strategic planning.
  • Seasoned
  • Retail Sales Associate with merchandising, display design, and customer service experience.
  • Team leadership in procedure settings and strategic planning in stakeholder engagement settings.
  • Bringing 16 years of retail experience, including standard and framework specialty departments, to the table.
  • Project management and budget management are examples of expertise.

Accomplishments

  • Led standardization efforts in operational workflows, facilitating 28% faster restocking and replenishment processes.
  • Trained and mentored a team of 3 employees, driving 41% improvement in team performance and productivity.
  • Negotiated favorable terms with dairy suppliers, achieving 20% reduction in product costs and ensuring consistent supply.
  • Implemented improved stock rotation procedures resulting in 60% reduction in expired product waste.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged competitive pricing strategies to boost customer retention, contributing to 33% growth in repeat business during 2019.
  • Achieved status as one of 8 top sales performers in the region comprised of 13 stores.
  • Reduced shrinkage by $2 annually through improved inventory and freshness tracking systems.
  • Enhanced customer retention by introducing new organic and local dairy product lines, increasing sales by 60%.
  • Designed promotional strategies for dairy products that led to a 27% increase in sales during 2021.

Affiliations

  • Active on the Dairy Farmers of America (DFA) supply chain and logistics committees, improving vendor relationships.
  • Membership in the Cold Chain Council, focused on efficiency improvements in dairy supply chain logistics.
  • Completed training in Data-Driven Decision-Making by Harbor & Co., focusing on its application in dairy product sales analysis.
  • Certified Supply Chain Professional (CSCP) through APICS, ensuring streamlined vendor and logistics operations.
  • Participant in the Dairy Market News Network, keeping abreast of pricing movements and supplier partnership developments.
  • Received category from standard for outstanding achievements in dairy department customer satisfaction.
  • Affiliated with the Dairy Management Inc. (DMI), advancing innovation in dairy production and merchandising.
  • Certified Retail Dairy Management Specialist by Brightline, recognized for excellence in dairy merchandising strategies.
  • Member of the Dairy Food Safety Alliance, ensuring compliance and promoting best practices within dairy handling.
  • Member of the National Grocers Association, engaged with industry trends and private-label product expansion strategies.

Certifications

  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Certified Dairy Farm Manager from Northwind
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Store Energy Auditor (CSEA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Dairy Logistics and Supply Chain Professional Certification
  • First Aid, CPR, and AED Certification

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