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Skills

  • Client risk mitigation strategies
  • Client follow-up and retention strategies
  • Process improvement
  • Project organization
  • Financial transactions expertise
  • Advanced Microsoft Excel for financial modeling
  • Experian Transact SM
  • First Aid/CPR
  • Supervision
  • Deep knowledge of bankruptcy processes

Work Experiences

  • Attained a year-over-year loan growth rate of 63%.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Went over 10 financial statements in one year and reviewed them.
  • Attained a retention rate of 79%.
  • Achieved results within the first 7 months.
  • Achieved 68% of the team's performance.
  • Achieved 74% above targets.
  • Oversaw the delivery of category project by metric team, which resulted in initiative.
  • Conducted thorough background checks on potential borrowers.
  • Analyzed credit risks using advanced tools.

Summaries

  • Achieved a 36% reduction in loan defaults.
  • Adept at streamlining loan origination processes.
  • Adept at building client relationships.
  • Ambitious Loan Representative who increased loan volume by 43% in 2018, through strategic partnerships and outreach initiatives. Specializes in loan growth strategies and market trend analysis.
  • Ambitious Loan Representative.
  • Adept at preparing in-depth loan performance reports.
  • Consistently exceeded monthly lending targets by 67%.
  • Loan Representative is a multi-talented Loan Representative who is consistently rewarded for planning and operational improvements.
  • Collaborative Loan Representative known for working effectively with underwriters to expedite loan approvals, successfully reducing processing times by 3 days. Focused on client acquisition and business development strategies.
  • Achieved a 24% approval rate.

Accomplishments

  • Maintained a 32% retention rate within an existing client portfolio of $12 in loans by providing exemplary customer service and tailored follow-up strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a client referral program that contributed to a 64% increase in client acquisitions over two years.
  • Drove loan origination volume by 68% through targeted marketing strategies and strategic partnerships with Miscellaneous clients.
  • Generated new business by building relationships with local businesses and community organizations, which facilitated a 22% increase in small business loans within 2021.
  • Achieved 45% reduction in default rates through proactive client education and follow-up on repayment schedules.
  • Supported the risk management team by reviewing high-risk loan applications, contributing to a reduction in default rates by 62%.
  • Used customer feedback to inform changes in loan terms, resulting in 22% higher customer retention and overall satisfaction.
  • Trained and mentored junior loan representatives on loan origination software, increasing team efficiency by 67%.
  • Designed and implemented a cross-sell program to offer personal loans to existing mortgage customers, resulting in 11 additional loans originated in 2022.

Affiliations

  • Quarterly participation in regional business development conferences
  • Advanced course completion in Financial Risk Management through program
  • Loan Officer Certification through the Nationwide Multistate Licensing System (NMLS)
  • Jaycees
  • Association for Financial Professionals (AFP) Certified Corporate Financial Planning & Analysis Professional
  • Society of Women Engineers
  • Rotary International
  • Risk Management Association (RMA)
  • National Association of Social Workers
  • Designation as a Certified Risk Professional (CRP)

Certifications

  • Certified Commercial Loan Officer (CCLO) - Brightline
  • Credit Risk Management Certification - metric
  • Certified Credit Risk Specialist (CCRS) - Northwind
  • Project Management Professional (PMP)
  • Certified Risk Manager (CRM) - Earned from Meridian
  • Certified Loan Officer (CLO) - Approved by Oregon
  • Google Certified Professional Cloud Architect
  • Consumer Credit Essentials Certificate - category
  • Certified Credit & Risk Analyst (CCRA) – Northwind
  • Accounting for Credit & Lending Professionals Certificate - initiative

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