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Skills

  • Emergency situation response
  • Medical office administration
  • Attention to Detail in Data Entry
  • Supervision
  • Organization
  • Blood product transportation coordination
  • Time management
  • Program equipment
  • Operational improvement
  • Error prevention in quality control checks

Work Experiences

  • Resolved unusual test orders by contacting physicians, nursing stations, or reference laboratories.
  • Completed thorough data entry on donor eligibility and contributions into the procedure, supporting improved accuracy for compliance audits.
  • Boosted overall donor satisfaction by 51%.
  • Achieved results within a 6 months.
  • Collaborated with phlebotomists to enhance donor comfort during donation, receiving 14 positive patient feedback reviews over a two years.
  • Analyzed post-donation side effect trends.
  • Clarified eligibility criteria and deferrals.
  • Addressed incomplete records.
  • Actively participated in post-donation care, identifying and addressing immediate donor needs, thus decreasing adverse reactions by 54% in 2018.
  • Assessed donor eligibility.

Summaries

  • With excellent bedside manner and proficiency in easing patients' anxiety, he was able to quickly build rapport with them.
  • Boosted donor retention by 79%.
  • Collected and labeled blood samples.
  • Achieved a 80% reduction in blood discard rates.
  • Expert in a wide range of software applications for EMR upkeep.
  • Avoided processing delays.
  • Adept at handling confidential donor eligibility data.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Capable of supporting both individual donors and broader worksite efforts, ensuring all aspects of collection, care, and emergency transfers meet the highest standards.
  • Achieved zero regulatory issues.

Accomplishments

  • Proactively monitored and adjusted blood storage protocols, ensuring all units met safety standards and ultimately reducing expired units by 40%.
  • Collaborated with local organizations, including Lakeside Partners, during drives, generating a 17% increase in donation rates during critical periods.
  • Documented and resolved initiative which led to process.
  • Worked collaboratively with cross-functional medical teams during donation emergencies, ensuring swift and appropriate action to maintain donor health.
  • Maintained strict inventory management protocols for blood products, contributing to a 32% decrease in supply chain discrepancies.
  • Consistently met or exceeded monthly blood donation targets by partnering with local businesses and community organizations, increasing outreach by 18 %.
  • Managed donor records in system, ensuring accurate, up-to-date medical documentation, leading to a 22% increase in compliance record audits.
  • Demonstrated proficiency in process to efficiently document and manage donor information, improving data accuracy across all systems.
  • Maintained meticulous records of blood donations and transfers, enabling accurate tracking across all departments and reducing errors by 44% %.
  • Educated donors on the differences between whole blood and apheresis donations, resulting in increased consent for specialized collection types.

Affiliations

  • Lions Club
  • American Society for Clinical Laboratory Science (ASCLS)
  • National Healthcareer Association (NHA)
  • Association for Computing Machinery
  • Donor Coordination Team Leader Program
  • Basic Life Support (BLS) Certification from the American Heart Association
  • Healthcare Administration Association
  • Society for Healthcare Volunteer Leaders and Managers
  • American Association of Blood Banks (AABB)
  • National Registry of Phlebotomy Technicians

Certifications

  • Certification in Noninvasive Techniques for Phlebotomy
  • CompTIA Security+
  • Blood Donation Inventory Management Certification
  • Basic Life Support (BLS) Certification trained by Brightline
  • Patient Handling and Support Equipment Training
  • Certified Public Accountant (CPA)
  • Certified Healthcare Access Associate (CHAA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) Certification
  • Certified Dietary Advisor (Post-Blood Donation Care) by Vantage

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