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Skills

  • Event preparation and facility cleanliness
  • Painting and plastering
  • Project organization
  • HAZMAT knowledge
  • Outstanding communication with facility teams
  • Regulatory compliance
  • Chemical usage reduction methods
  • Advanced knowledge of standard solutions
  • Business operations
  • Chemical cleaners

Work Experiences

  • Identified facility issues, such as repair needs and major maintenance issues, and reported them to management.
  • Files, desktops, office glass, partitions, doors, and walls were all washed and spot-cleaned.
  • Conducted routine inspections of the building grounds, reporting or fixing issues before they became larger maintenance concerns.
  • Contributed to cost-saving efforts by extending the lifespan of cleaning equipment through regular maintenance and proper usage.
  • Assisted in event preparation at Boston.
  • Assisted in event preparation at Austin, ensuring that all public spaces were clean and organized before guest arrival.
  • Cleaned windows up to 10 feet in height.
  • Collaborated with management to schedule daily cleaning tasks.
  • Built strong relationships with clients.
  • Finished floor maintenance in one year, which included stripping, sealing, and finishing metric materials.

Summaries

  • Avoided costly repairs.
  • Certified in hazardous material handling with extensive experience ensuring the safe disposal of harmful substances in adherence to ITIL regulations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Custodial Staff Member and outstanding performer in performance reporting and risk assessment.
  • Quality assurance and process improvement are known for being completed within the specified timeframes.
  • Maintains a professional demeanor while providing consistent, high-quality service.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of vendor management and quality assurance as well as data analysis training.

Accomplishments

  • Led an initiative to adjust cleaning protocols to align with metric, resulting in a 83% drop in reported health issues facility-wide.
  • Maintained proper sanitation of shared equipment in the cafeteria and kitchen facilities, leading to procedure award.
  • Completed thorough bathroom sanitation audits across 13 locations, achieving a 50% increase in health compliance ratings from inspectors.
  • Formulated a plan to improve bathroom cleanliness rotations during peak hours, decreasing customer complaints by 73% for the year.
  • Trained new custodians on proper handling of industrial vacuums, floor scrubbers, and other cleaning equipment, reducing downtime related to equipment misuse by 25%.
  • Facilitated an emergency cleanup after unexpected facility flooding, ensuring normal operations resumed within three years while preventing structural damage.
  • Coordinated with building leads to prepare conference rooms for framework, consistently meeting corporate client cleanliness and readiness expectations.
  • Received Outstanding Service Award from management for excellent performance in maintaining hygienic conditions seamlessly in a 17 square-foot facility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Distributed and tracked necessary cleaning materials across multiple shifts, reducing waste and ensuring optimal usage of supplies.

Affiliations

  • American Marketing Association
  • International Facility Management Association (IFMA)
  • Indoor Air Quality Association (IAQA)
  • Lions Club
  • National Floor Safety Institute (NFSI)
  • EcoLogo Certification for Green Cleaning Products
  • Professional Cleaning & Restorative Restoration Forum
  • Society of Human Resource Management
  • Custodial Technician Certification (CMI Level)
  • American Society of Safety Professionals

Certifications

  • Salesforce
  • ServSafe
  • Advanced Restroom Sanitation Certification by CMI
  • Environmental Services Compliance and Safety Certificate by system
  • CompTIA A+ Technician
  • CompTIA Network+
  • CompTIA Security+
  • Workplace Violence Prevention Training Certification by program
  • Cisco Certified Internetwork Expert (CCIE)
  • OSHA Hazardous Waste Operations and Emergency Response (HAZWOPER) Certification

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