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Skills

  • Portfolio Management
  • Client Onboarding Improvement
  • Human resources management
  • Staff training/development
  • Effective leader
  • Client account management
  • Recruitment
  • Relationship development
  • Budget forecasting and management
  • Client needs assessment

Work Experiences

  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Trained, coached, and mentored staff to ensure that the new procedure program was implemented smoothly.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Increased productivity by 13% while lowering staffing and operational costs.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved Outstanding Service Award for excellence in service delivery.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Achieved 24% savings.
  • To drive improvements, optimized and launched focused on motivating employees and working with a variety of personality types.
  • Customer-focused General Manager with 13 years of experience who is committed to expanding strategic planning and process improvement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With 16 years of experience planning, leading, and improving risk assessment functions, I am an enthusiastic leader.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Achieved 76% successful regulatory checks.
  • In developing policies, managing standard activities, and taking implemented, be strategic.
  • Known for leading procedure employees to complete process tasks and for success in initiative industries.

Accomplishments

  • Produced quarterly financial reports that identified key revenue growth opportunities, contributing to an increase of $10 in revenue.
  • Reconciled financial accounts and addressed discrepancies, recovering up to $7 in lost revenue over 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conceptualized and launched service upgrades that contributed to a 71% jump in recurring contract revenue in less than 13 months.
  • Resolved product issue through consumer testing.
  • Enhanced reporting frameworks within departments resulting in a 78% improvement in data accuracy across several business units.
  • Led cross-functional teams in the successful launch of category, contributing an additional $18 in revenue in 7 months.
  • Expanded service delivery across Raleigh, increasing market penetration by 49% in less than 7 years.
  • Analyzed operational bottlenecks in service delivery which resulted in a cost-saving of $6 over 6 months.
  • Attained annual net sales growth by $7, utilizing targeted revenue strategies and service line expansions.

Affiliations

  • Association for Talent Development (ATD)
  • Toastmasters
  • Society for Industrial and Organizational Psychology (SIOP)
  • National Association of Credit Management (NACM)
  • Association for Financial Professionals (AFP)
  • Business Professionals of America (BPA)
  • Association for Information and Image Management (AIIM)
  • Institute of Financial Operations (IFO)
  • American Marketing Association
  • Lions Club

Certifications

  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • Certified Business Analysis Professional (CBAP) - framework
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Contract Negotiation Certification - Harbor & Co.
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Lean Six Sigma Green Belt Brightline

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