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Skills

  • Process improvement
  • Relationship development
  • Operating System updates and maintenance
  • Budget optimization for IT resources
  • MS Office
  • Software installation and configuration
  • Inventory management of IT assets
  • Failure resolution
  • Hardware diagnostics and repair
  • Network support

Work Experiences

  • Administered network security protocols including firewalls and antivirus updates, ensuring compliance with ITIL standards.
  • Achieved a 70% decrease in critical failures annually.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 13 calls per 6 months to help customers with their questions and concerns.
  • Addressed key security vulnerabilities.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with team members to set up new offices.
  • Completed installation ahead of schedule.
  • Created how-to manuals.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.

Summaries

  • Aligned security protocols with PMP standards.
  • Completed new network component installations, updates, and configurations successfully.
  • Achieved a 74% decrease in lost work hours.
  • Adept at reducing network downtime by 25% through proactive router, firewall, and switch troubleshooting.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Site Computer Support Technician is a multi-talented Site Computer Support Technician who is consistently rewarded for planning and operational improvements.
  • Collaborated with cross-departmental teams.
  • Achieved cost-saving hardware investments.
  • Collaborative professional with a strong background in office networks.

Accomplishments

  • Conducted root cause analysis on recurring software failures, leading to the implementation of a fix that increased software uptime by 27% %.
  • Collaborated with cross-functional teams to migrate 12 systems to a new operating environment, resulting in 23% decrease in system disruptions.
  • Supported organizational IT goals by upgrading outdated equipment, leading to a 19% increase in hardware efficiency and lower long-term costs.
  • Maintained compliance with Computers Software standards, ensuring company systems passed 9 consecutive security and hardware audits.
  • Provided comprehensive end-user training for software updates, reducing helpdesk tickets related to usability issues by 41%.
  • Managed Active Directory user accounts, creating, deleting, or modifying over 6 accounts per week to ensure accurate and compliant user access control.
  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to procedure.
  • Configured and deployed Power BI, improving the infrastructure’s capacity to handle increased traffic by 50%.
  • Diagnosed and repaired hardware/software issues for standard devices for an office of 6 employees, reducing downtime by 48%.

Affiliations

  • Information Technology Service Management Forum (itSMF)
  • Professional Association for SQL Server (PASS)
  • Infragard (FBI IT Security Affiliated Organization)
  • CompTIA Network+ Member Organization
  • Linux Professional Institute Certification (LPIC) Member
  • Computing Technology Industry Association (CTIA) Membership
  • Society of Women Engineers
  • IT Disaster Recovery Task Force Membership
  • SANS Technology Institute Alumni Association
  • Computer Technology Industry Association (CompTIA) Membership

Certifications

  • CompTIA A+ Technician
  • Certified Desktop Support Technician (CDST)
  • CompTIA Security+
  • Certified Professional in Cloud Technologies (e.g., AWS, Azure)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google IT Support Professional Certificate
  • Certified Technology Support Professional (CTSP)
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Certified Data Recovery Professional (CDRP)
  • Certified Business Analysis Professional (CBAP)

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