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Skills

  • Mentoring and training junior staff
  • Network performance optimization
  • Team building
  • Budget optimization for IT resources
  • First Aid/CPR
  • Network troubleshooting (routers, firewalls, switches)
  • End-user training and onboarding
  • Supervision
  • Process improvement
  • Data recovery and integrity solutions

Work Experiences

  • Cut response time by 28%.
  • Collaborated with logistics to develop a new asset management system.
  • Achieved a 70% decrease in critical failures annually.
  • Boosted user satisfaction by 19%.
  • Looked for industry trends on social media and through online sources.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Deployed wireless solutions across Portland, improving network accessibility for over 8 employees while increasing performance by 17%.
  • Administered network security protocols.
  • Achieved Excellence Award for exemplary customer service.
  • Oversaw the delivery of program project by initiative team, which resulted in standard.

Summaries

  • Dedicated IT professional.
  • Achieved a 66% reduction in security incidents.
  • Coordinated the installation of network printers.
  • Strengths in workflow optimization and client relations backed up by Computers Software training.
  • Certified Site Computer Support Technician.
  • Completed installations on 15 devices ahead of schedule.
  • Collaborated with cross-departmental teams to reduce user-reported IT issues by 73% in 2017.
  • Dedicated IT professional, proficient in planning and executing tailored end-user training programs, increasing efficiency and system adoption by 67%.
  • Achieved full compliance with ITIL standards.
  • Achieved a 84% improvement in system reliability.

Accomplishments

  • Supported organizational IT goals by upgrading outdated equipment, leading to a 19% increase in hardware efficiency and lower long-term costs.
  • Deployed wireless solutions across Columbus, improving network accessibility for over 5 employees while increasing performance by 35%.
  • Researched, selected, and implemented new helpdesk software, improving ticket tracking and resolution time by 76% %.
  • Configured and deployed Power BI, improving the infrastructure’s capacity to handle increased traffic by 50%.
  • Managed Active Directory user accounts, creating, deleting, or modifying over 6 accounts per week to ensure accurate and compliant user access control.
  • Managed the deployment of operating system patches and updates to over 11 machines, increasing system security and reducing vulnerabilities.
  • Developed automated backup procedures, safeguarding 5 of data and maintaining integrity with 78% reliability.
  • Coordinated the logistics and installation of 17 new hardware setups across 12 departments, reducing downtime and increasing user satisfaction.
  • Created an inventory management system for over 5 IT assets, ensuring accurate stock levels and reducing asset loss by 36%.
  • Mentored a team of 14 junior support technicians, improving their issue response times by 18% and elevating overall team performance.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Linux Professional Institute Certification (LPIC) Member
  • Association of Support Professionals (ASP)
  • Network and Security Professional Association (NaSPA)
  • Computer Technology Industry Association (CompTIA) Membership
  • Information Technology Service Management Forum (itSMF)
  • Certified Information Systems Security Professional (CISSP) Alumni
  • CompTIA Network+ Member Organization
  • Professional Association for SQL Server (PASS)
  • Help Systems User Community Membership

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Desktop Support Technician (CDST)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Support Professional (ACSP)
  • Certified Network Computer Technician (CNCT)
  • Google IT Support Professional Certificate
  • Certified in Cybersecurity by Lakeside Partners
  • Certified Microsoft Office Specialist (MOS)

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