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Skills

  • Business operations
  • Team Leadership
  • Attention to detail
  • Team management
  • Project organization
  • Internal communication handling
  • Budget management and forecasting
  • Multitasking under pressure
  • Vendor relationship management
  • First Aid/CPR

Work Experiences

  • Gathered, organized, and entered data into a database system.
  • Transported Power BI to several months customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with cross-functional teams.
  • Used Tableau to create and update tracking spreadsheets.
  • Authored category training manual.
  • Collaborated with finance department to reconcile metric accounts, reducing discrepancies by 56% and expediting month-end reports.
  • Collaborated with the management team.
  • Coordinated tasks across multiple departments.
  • Achieved a 19% reduction in project bottlenecks.

Summaries

  • Achieved a 85% task time reduction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Accomplished in supervising teams, leading a 12-member client service group to achieve a 80% improvement in service ratings.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Coordinated events.
  • Certified professional with a focus on proactive compliance management, ensuring ITIL requirements are meticulously followed across all departments.
  • For Miscellaneous sector businesses, forward-thinking Operations Specialist with 5 years of experience in project management.
  • SAP and Jira are two of my strongest skills.
  • Acumen in financial and vendor management, achieving a cost reduction of $11 while maintaining high-quality service delivery.

Accomplishments

  • Ensured compliance with state and federal regulations by maintaining clear and accurate records for CPA certifications and licenses.
  • Led troubleshooting training sessions for HubSpot, decreasing operational issues by 51% across 14 projects.
  • Initiated a client follow-up program that resulted in a 58% improvement in client engagement and satisfaction over a one year.
  • Managed data entry and cleaned up inaccurate datasets, resulting in a 31% improvement in reporting accuracy.
  • Processed and reviewed insurance claims, ensuring 77% accuracy and compliance with industry regulations, handling over 8 claims monthly.
  • Collaborated with external stakeholders to streamline initiative, leading to a reduction in response time by 56%.
  • Led event logistics for over 14-attendee conferences, managing vendor relations, and ensuring event timeline adherence.
  • Implemented a new project tracking system, which increased project completion rate by 74%, reducing turnaround time by 13 days.
  • Designed a comprehensive client onboarding process that increased customer engagement within the first several months by 53%.
  • Ensured high levels of accuracy in processing regulatory documents, consistently maintaining a 74% error-free record during audits.

Affiliations

  • American Society of Safety Professionals
  • National Association of Professional Women (NAPW) Seattle Chapter
  • Society for Human Resource Management Foundation Participant (2018)
  • National Association of Social Workers
  • Society of Women Engineers
  • Certified Meeting Professional (CMP) from Harbor & Co. (2022)
  • American Society of Administrative Support Professionals (ASASP) 2022)
  • Certifications in Microsoft Office Suite Applications (Vantage)
  • Project Management Institute
  • Rotary International

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Time Management Professional (TMP) Certification – Summit Group
  • Financial Paraplanner Qualified Professional™ (FPQP™)
  • CompTIA A+ Technician
  • Licensed Administrative Professional (LAP) Certification
  • Anti-Money Laundering (AML) Certification – method
  • Microsoft Certified Systems Engineer (MCSE)
  • Accredited Investment Fiduciary (AIF)
  • Conflict Resolution Certification – Cedar Works

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