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Skills

  • Payment collection
  • Bagging and packaging
  • Purchase assistance
  • Point of sale knowledge
  • Merchandising expertise
  • Cash register systems
  • Loss prevention
  • Cash report creation
  • Accounting software proficiency (Microsoft Excel)
  • Liquor law compliance

Work Experiences

  • Trained as Money Handler and provided backup coverage to ensure that customers received the best possible service.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Served the needs of more than 13 customers in a busy standard environment.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Demonstrated efficiency in handling daily till.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Addressed concerns related to cash handling.
  • Achieved a 76% reduction in cash shortages.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Summaries

  • Professional and approachable, with exceptional customer service and sales skills.
  • Problem-solver with experience in customer service.
  • Money Handler is a multi-talented Money Handler who is consistently rewarded for planning and operational improvements.
  • Experienced Money Handler with success in driving innovation and early adoption of emerging technologies and platforms.
  • Flexible with changing business needs and trained in process and framework areas.
  • Customer service and metric POS software training.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Motivated cashier and stocker with Miscellaneous experience of 11 years.
  • Dedicated Money Handler with 17 years of customer payment collection experience.
  • Skilled in receiving orders, arranging products in the store, and processing transactions.

Accomplishments

  • Proactively conducted daily cash audits leading to a noticeable 38% drop in discrepancies within several months.
  • Created training programs for cashiers that prioritized cash handling best practices, leading to a 44% improvement in overall cash management performance.
  • Monitored and reported financial information as part of daily operations, ensuring cash handling compliance with legal and corporate regulations.
  • Reviewed and updated cash handling policies, ensuring compliance with ITIL and maintaining accuracy for audits.
  • Processed and resolved high-volume cash transactions each day without errors, exceeding company expectations by 70%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a point-of-sale cash reconciliation process, reducing register closing times by 43% and enhancing end-of-day reporting accuracy.
  • Collaborated with internal audit teams to establish cash-handling compliance training, significantly reducing compliance violations during audits.
  • Successfully managed high-volume cash transactions exceeding $182,000 daily, ensuring zero discrepancies over a one year.
  • Played a pivotal role in reducing counterfeit detection failures by integrating updated fraud prevention measures, preventing 3 counterfeit incidents in 2016.

Affiliations

  • Rotary International
  • Toastmasters
  • Finance and Treasury Professionals Network
  • American Marketing Association
  • Cash Administration and Transaction Services Association
  • Certified Cash Handler via procedure
  • Certified Retail Operations Professional Credential
  • Project Management Institute
  • Retail Financial Services Leaders Association
  • American Medical Informatics Association

Certifications

  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certificate in Counterfeit Detection and Prevention (CCDP)
  • Salesforce
  • Certified Public Accountant
  • Currency Processing Certification by standard
  • Certified Customer Experience Professional (CCEP) from system
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Fraud Examiner (CFE)

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