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Skills

  • Patient-focused care
  • Patient evaluation
  • Neurology expert
  • Clinical judgment
  • Data collection and management
  • Applied behavioral analysis
  • Audiometer reading
  • Budget development and management
  • Operational improvement
  • Payment processing

Work Experiences

  • Worked on strategic planning as part of the practice executive team and ensured that practice operations were in line with the organization's mission, vision, and goals.
  • Completed all daily living tasks to improve the quality of life of elderly patients.
  • Helped visitors check in on time by greeting them and establishing the purpose of their visit.
  • Exceeded the department's revenue goals, allowing funds to be reallocated to other health programs.
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies, and other organizations.
  • Determined the method objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Established guidelines for hiring, promoting, and terminating employees.
  • Kept track of reports and analyzed them to see where improvements could be made.
  • Used ServiceNow to create and update tracking spreadsheets.
  • Processed monthly department performance reports.

Summaries

  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Nursing professional with 2+ years of experience in initiative settings working with pediatric patients.
  • Long-term goals are important to me, and I'm committed to achieving them.
  • Professionally trained Business Office Director with experience providing high-quality culturally competent care to a diverse group of patients.
  • With a 10-year track record of success, adept at maximizing productivity.
  • Committed to providing the best possible care for patients and their families.
  • Bilingual Certified Nursing Assistant with 13 years of tracheotomy care experience.
  • Detail-oriented Business Office Director motivated to contribute category and method skills to growth-oriented positions
  • Exceptional knowledge of procedure treatments, techniques, and diagnostic procedures as a Critical Care Registered Nurse.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

  • Effectively led department during a period of organizational restructuring, maintaining service levels while reducing workforce-related costs by $14.
  • Documentation: Ensured charting accuracy through precise documentation.
  • Resolved product issue through consumer testing.
  • Supervision: Headed onboarding process for new nursing staff.
  • Defined new office policies that enhanced client service experience, contributing to a 16% improvement in customer satisfaction ratings.
  • Documentation: Documented patient information obtained from intake interviews.
  • Vitals Testing: Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Human Resources: Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
  • Patient Care: Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to method patients in initiative environment.
  • Directed a departmental restructuring initiative, cutting non-essential processes by 29% and improving team productivity by 21%.

Affiliations

  • International Facility Management Association (IFMA)
  • Project Management Institute
  • American Marketing Association
  • Association of Change Management Professionals (ACMP)
  • Institute of Management Accountants (IMA)
  • Association of Certified Fraud Examiners (ACFE)
  • Business Architecture Guild
  • Association for Supply Chain Management (APICS)
  • American Society of Association Executives (ASAE)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • Registered Nurse in North Carolina, License number 7, 2017
  • Nitrous Oxide Administration Certification
  • Project Management Professional (PMP)
  • LMSW
  • Certificate in Organizational Design from category
  • Cisco Certified Network Associate (CCNA)
  • Advanced Cardiac Life Support (ACLS) Certification category
  • Current American Academy of Nurse Practitioners (AANP)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)

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