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Skills

  • Inventory management
  • First Aid/CPR
  • Problem resolution
  • Administrative support
  • Blended learning techniques
  • Consulting with external educational vendors
  • RFI Scanners
  • Insurance billing
  • Recruiting and Hiring
  • Budget management for member education initiatives

Work Experiences

  • Increased sales revenue by 17% with $14 in new annual sales.
  • Set a sales budget for all prime costs, loss of goods, and controllable items to improve cash flow.
  • Negotiated with metric vendors to get the best price on initiative products, resulting in a profit margin increase of 15%.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Provided Miscellaneous and Miscellaneous clients with business management and leadership skills.
  • Oversaw the performance and productivity of 12 employees while supervising and leading 3 department managers.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.

Summaries

  • Offering vendor management and cross-functional collaboration, meticulous leader and strategic planner with broad managerial acumen.
  • Looking forward to taking on a new challenge with a successful team.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Ability to recognize framework issues and integrate program solutions to achieve category.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • PMP certified
  • Motivating leader who has built and managed procedure teams in the past.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Expert planner and problem-solver with a track record of business leadership.

Accomplishments

  • Spearheaded the restructuring of outdated course offerings, prioritizing in-demand skills and leading to a 60% enrollment surge over framework.
  • Led a global education program rollout that expanded outreach to 12 members, with a focus on certification and continuous professional development.
  • Developed performance-based learning metrics for ongoing modules that directly improved content relevance by 60% based on member feedback.
  • Established key performance indicators (KPIs) to monitor member education activity, leading to a 23% increase in accountability and reporting accuracy.
  • Optimized existing content management workflows, reducing course production timelines by 16% while improving quality control standards.
  • Directed a Columbus-based education training program with a 9-member team, achieving a cost reduction of 34% with no decline in quality.
  • Designed and implemented a blended learning strategy for new and veteran members that led to a 49% increase in course completion rates.
  • Improved the effectiveness of membership educational services through targeted content standardization across all learning modules, elevating retention rates by 35%.
  • Introduced a comprehensive member onboarding process that reduced time-to-productivity by 12 days while ensuring a streamlined orientation experience.
  • Led the development and delivery of 10 new certifications and accreditations, solidifying the organization's standing in the professional education market.

Affiliations

  • Workshop Host, International Network for Professional Development (INPD) – Organized and hosted development sessions focusing on leadership and lifelong learning for professional organizations.
  • Member, Society for Human Resource Management (SHRM) – Attended professional development events focused on employee training, educational strategies, and leadership in organizational settings.
  • Certified, Project Management Professional (PMP) – Utilized skills acquired through PMP training to effectively manage multi-phase educational development programs for professional organizations.
  • Member, Nonprofit Learning Lab – Networked with professionals and educators focused on non-profit strategies, securing 4 educational workshops for members.
  • Alumnus, Global Executive MBA Program program, 2022 – Applied global insights to the development of broader member-education initiatives that span multiple regions.
  • Member, American Society of Association Executives (ASAE) – Engaged in industry-leading professional development sessions to stay abreast of emerging trends in association management.
  • Volunteer, Northwind Professional Mentor Program – Mentored rising executives on career development, leadership education, and continuous learning strategies in professional associations.
  • Member, International Coaching Federation (ICF) – Participate in instructional coaching seminars designed to improve leadership capabilities within educational roles.
  • Mentor, Society of Leadership and Success Chicago – Provided guidance to emerging leaders within the organization specializing in professional development and education strategies for members.
  • Member, Higher Education Consortium for Leadership & Development – Participated in on-the-ground learning sessions on improving leadership development for mid-level managers.

Certifications

  • Metrics that Matter Certification - Summit Group, 2020
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Instructional Designer (CID) - Northwind
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Advanced Data Visualization for Educators Certification - Ironclad Systems
  • CompTIA Security+
  • Change Management Certification - Northwind, 2024
  • Certified Association Executive (CAE) - Northwind

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