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Skills

  • First Aid/CPR
  • Business operations
  • Conflict resolution within member training programs
  • Customer retention
  • Inventory management
  • Cost analysis and savings
  • Problem resolution
  • Compliance issue resolution through education
  • Financial administration
  • Process improvement

Work Experiences

  • Oversaw the work of 18 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Added exciting system products to the establishment, increasing sales revenue $17 by researching current trends.
  • Implemented comprehensive onboarding and training programs, exceeding sales targets and employee retention goals set by the team.
  • Increased sales revenue by 17% with $14 in new annual sales.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Promoted professional skill development in process and procedure employees through effective training, management, and motivation.
  • Improved traceability by establishing systems for contracts, records, reports, and agendas.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Oversaw a successful turnaround that resulted in the elimination of over $8 in debt in three years.

Summaries

  • Process and framework have a proven track record.
  • Vice President of Member Education with extensive experience in budget management and strategic planning.
  • Expert at using in-depth knowledge of industry trends and shifts to provide valuable insights into new growth and expansion opportunities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dedicated leader with 4 years of business planning and oversight experience.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • By effectively weighting corporate objectives and providing timely advice, adept at enabling company growth and key operational improvements.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Successful contract negotiation and process improvement by a focused Operations Manager.

Accomplishments

  • Introduced an individualized learner pathway model, contributing to a 16% boost in certification completion across membership tiers.
  • Developed performance-based learning metrics for ongoing modules that directly improved content relevance by 60% based on member feedback.
  • Partnered with 14 vendors to diversify continuing education options, which resulted in a 26% increase in enrollment and certification program sign-ups.
  • Established key performance indicators (KPIs) to monitor member education activity, leading to a 23% increase in accountability and reporting accuracy.
  • Standardized the educational content across global regions, resulting in the seamless deployment of training programs in 4 new international locations.
  • Utilized agile principles to continuously refine educational offerings and rapidly respond to changing industry certifications, contributing to 17% sustained program growth.
  • Directed a Columbus-based education training program with a 9-member team, achieving a cost reduction of 34% with no decline in quality.
  • Led the enhancement of educational support services that improved member learning program satisfaction scores by 53%.
  • Instituted a member-centric curriculum design methodology, which personalized educational offerings and increased program completion rates by 35%.
  • Partnered with industry-leading organizations to co-host 17 professional development seminars, enhancing member skill sets and reputation.

Affiliations

  • Committee Member, National Education Association (NEA) – Participated in discussion panels around national educational developments that impact professional association members.
  • Fellow, Center for Association Leadership – Engaged in policy-making and research activities aimed at improving leadership education initiatives and increasing member satisfaction rates.
  • Local Chapter Leader, National Society of Leadership and Success (NSLS) – Coordinated efforts for regular leadership campaigns, boosting the number of leadership-certified members by 41%.
  • Chair, Education Committee, Summit Group – Oversaw the development of industry-relevant educational programs for a diverse member base, driving engagement by 69%.
  • Workshop Host, International Network for Professional Development (INPD) – Organized and hosted development sessions focusing on leadership and lifelong learning for professional organizations.
  • Guest Speaker, American Management Association (AMA) – Delivered keynote presentations on the importance of continuous education and strategic leadership for member-based organizations.
  • Faculty Member, Online Learning Consortium (OLC) – Developed and presented on best practices regarding virtual learning environments and member training programs.
  • Board Member, National Council for Continuing Education and Training (NCCET) – Contributed best practices for enhancing continuing education strategies for non-profit workers.
  • Member, Chartered Institute of Personnel and Development (CIPD) – Contributed to collaborative efforts to enhance the educational impact of training programs for HR professionals.
  • Member, Higher Education Consortium for Leadership & Development – Participated in on-the-ground learning sessions on improving leadership development for mid-level managers.

Certifications

  • Advanced Certified ScrumMaster (A-CSM) - Northwind
  • Strategic Leadership Development Program - Harbor & Co., 2020
  • Executive Leadership Certification in Member Relations - Summit Group 2024
  • CompTIA Network+
  • Emotional Intelligence (EQ) Leader Certification - Northwind
  • SHRM Senior Certified Professional (SHRM-SCP) - Northwind
  • Certified Digital Learning Program Manager (CDLPM) – Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Community Association Manager (CCAM) - Lakeside Partners
  • Strategic Planning and Execution Certificate - Lakeside Partners, 2016

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