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Skills

  • Problem resolution
  • Budgets
  • MS Office
  • Litigation preparation and support
  • Relationship development
  • Risk mitigation strategies
  • Data-driven decision making
  • Team management
  • Regulatory Compliance Analysis
  • Customer negotiations

Work Experiences

  • Achieved this in Qcategory.
  • Achieved a 18% rise in accurate first-time decisions.
  • Achieved results within 10 months.
  • Collaborated with senior management.
  • Co-led a cross-departmental project aimed at enhancing dispute resolution response times, cutting down delays by 67% across Portland.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Authored comprehensive training manuals on dispute resolution protocols, reducing employee onboarding time by 24% days.
  • Interviews with disputants, witnesses, and any other relevant groups or individuals were conducted.
  • Achieved resolution without escalations.
  • Assisted in investigations into complex financial discrepancies, leading to favorable resolutions and recovery of $16 in disputed funds.

Summaries

  • Delivered $6 in fraudulent chargeback protection.
  • Adaptable problem solver with 10 years of experience resolving complex disputes through strong communication and tailored negotiation techniques in compliance with industry standards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently reduced handling time by 23%.
  • Contributed to successful resolution of 57% of litigation cases.
  • Automated dispute tracking processes.
  • Contributed to overall business growth.
  • Dispute Analyst with 8 years of successful risk assessment and data analysis experience.
  • Cut processing times by 16% using Asana.

Accomplishments

  • Managed a high-volume dispute portfolio, driving a 20% decrease in turnaround time by implementing metric.
  • Resolved product issue through consumer testing.
  • Instituted a reporting framework for dispute resolution, which led to a 55% improvement in tracking and transparency for senior management.
  • Collaborated with vendors and partner banks to resolve cross-jurisdictional disputes, improving cross-border resolution times by 36%.
  • Collaborated with team of 16 in the development of procedure.
  • Managed a portfolio of 10 high-risk cases, achieving a favorable resolution rate of 82%.
  • Negotiated with merchants and issuing banks, achieving reversal success rates of 40% on disputed transactions in 2 consecutive quarters.
  • Improved dispute resolution efficiency by 60% through the implementation of streamlined workflows, contributing to a yearly savings of $12 in operational costs.
  • Emerged as a subject matter expert in regulations like method, ensuring 52% compliance in all dispute-related processes.
  • Reduced case backlog by 20% by overhauling case tracking processes and optimizing dispute management systems.

Affiliations

  • Jaycees
  • Project Management Institute
  • International Compliance Week Attendee 2018
  • Association for Computing Machinery
  • Risk Management Association (RMA)
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Institute of Internal Auditors (IIA)
  • Certified Regulatory Compliance Manager (CRCM) from the American Bankers Association
  • Certified Information Systems Auditor (CISA) Certification

Certifications

  • Certified Information Security Manager (CISM) – ISACA
  • ISO 31000 Risk Manager Certification - International Organization for Standardization
  • Certified Business Analysis Professional (CBAP)
  • Certified Information Systems Auditor (CISA) - system
  • Certified Consumer Credit Compliance Professional (CCCCP) - National Association of Credit Management (NACM)
  • Certified Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • Certified Fraud and Forensic Analyst (CFFA) - category
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Apple Certified Associate (ACA)

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