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Skills

  • Budgets
  • Print service job delivery
  • Adobe Creative Suite expert
  • Team management
  • Problem resolution
  • Extremely organized
  • User interface understanding
  • Digital print equipment operation
  • Document scanning
  • Safety standards and protocols

Work Experiences

  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Achieved higher compliance levels.
  • Double-checked job information to ensure that the correct ink was delivered at each press.
  • Achieved a 49% reduction in material costs.
  • Process helped me achieve $247,000.
  • Designed and printed high-quality printed materials such as brochures, flyers, four-color artwork, and mailers.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Multi-tasked to ensure that all assigned projects ran smoothly and effectively.
  • Achieved results without additional staffing.

Summaries

  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • Motivated Print Supervisor with experience managing large-scale projects, including budgeting and administration.
  • Successful in terms of Asana usage and upkeep.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Print Supervisor with 3 years of successful workflow optimization and budget management experience.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved 23% increase in efficiency.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Knowledgable in a variety of design and testing methodologies.
  • Astute Print Supervisor recognized for winning Outstanding Service Award.

Accomplishments

  • Resolved product issue through consumer testing.
  • Resolved equipment malfunctions faster through a predictive maintenance system, decreasing unplanned downtime by 44%.
  • Worked directly with vendors to optimize supply chains, reducing material costs by 49% and improving job completion speed.
  • Maintained accurate job documentation using ServiceNow, allowing for seamless internal reporting and reduced delays in client updates.
  • Coordinated with the IT department to integrate production data with the CRM, improving client communication on job status by several months.
  • Implemented standard operating procedures (SOPs) for quality checks, reducing rejected print jobs by 33% within the first 6 months.
  • Negotiated with suppliers, achieving a cost savings of $11 annually on paper and ink purchases.
  • Managed multimillion-dollar printing contracts for high-profile clients, achieving 20% customer retention and 81% satisfaction ratings.
  • Introduced new ink management policies, reducing ink waste by 50% and cutting operational costs by $12 over two years.
  • Led ISO OSHA certification efforts by redesigning quality control procedures, aligning them with industry standards.

Affiliations

  • Web-to-Print Digital Workflow Consortium Participant
  • Affiliate, Printing Technology Educators Alliance
  • Print Production Excellence Certificate, program Training Program, 2022
  • International Association of Administrative Professionals
  • Member of the Graphic Communications Advisory Group for method
  • Industrial Federation for Print and Digital Communications, Annual Conference Speaker, Boston, 2015
  • Society of Human Resource Management
  • Member of the Flexographic Image Reproduction Specifications and Tolerances (FIRST) Certification Program
  • American Marketing Association
  • Association of Information Technology Professionals

Certifications

  • OSHA Safety Certificate for Printing Operations
  • EFI Fiery Certification for Digital Press Operators
  • Certified Public Accountant
  • Project Management for Print Supervisors by Northwind
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Imaging Technician Certification in QuickBooks
  • SHRM Certified Professional (SHRM-CP)
  • Digital Color Management Certification
  • Certified Green Print Professional (CGPP) from initiative

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