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Skills

  • Time management
  • Data accuracy
  • Bottleneck Identification
  • Problem resolution
  • Data migration
  • KPI management
  • Problem-solving
  • Operational improvement
  • Document imaging systems
  • Project management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved perfect compliance during workplace audits.
  • Achieved a 23% increase in processed files per month.
  • Completed the project within several months.
  • Closed 12 outstanding records requests.
  • Assisted legal team in record retrieval.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Achieved submissions within three years.
  • Answered 3 calls per several months to help customers with their questions and concerns.
  • Addressed delays of more than one year.

Summaries

  • Achieved results within 4 months.
  • Bring 12 years of expertise in record management.
  • Adept at coordinating cross-functional teams.
  • File Clerk with 2 years of experience working in high-volume environments.
  • Achieved zero data loss.
  • Achieved a 28% improvement in intake processes.
  • Contributed to timely submission of compliance documents.
  • Collaborative problem solver.
  • Achieved 82% faster file recovery.
  • Achieved seamless transitions to digital systems.

Accomplishments

  • Resolved product issue through consumer testing.
  • Identified process bottlenecks which, when addressed, resulted in a 49% improvement in retrieval response times across the entire department.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and implemented a prioritization matrix that reduced the average processing time for urgent records retrieval requests by 9 hours.
  • Supervised team of 10 specialists, surpassing performance goals and raising per-employee productivity by 29%.
  • Led a team that increased retrieval productivity by 67% in 18 months, ensuring accurate and timely document processing for legal disputes.
  • Developed and managed a case-tracking system, enhancing reporting capabilities and reducing response time by 11 hours per week.
  • Enhanced retrieval request routing by leveraging analytics tools, delivering critical documentation ahead of 56% of deadlines.
  • Assisted with compliance audits, resulting in 20% fewer discrepancies and ensuring adherence to metric.
  • Led successful negotiations with vendors, reducing costs for medical records retrieval by 32% while maintaining service quality.

Affiliations

  • Association of Privacy and Data Protection Professionals (APDPP)
  • Certified Information Systems Auditor (CISA) Holder
  • American Society of Professional Trainers (ASPT)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Association of Litigation Support Professionals (ALSP)
  • National Notary Association (NNA)
  • American Medical Informatics Association
  • Institute for Healthcare Improvement (IHI)
  • American Health Information Management Association (AHIMA)
  • International Medical Informatics Association (IMIA)

Certifications

  • CompTIA Security+ – system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • Certified Business Analysis Professional (CBAP)
  • Certified Records Manager (CRM) – system
  • Certified Compliance & Ethics Professional (CCEP) - Society of Corporate Compliance & Ethics (SCCE)
  • Fellow of Information Privacy (FIP) program
  • Certified eDiscovery Specialist (CEDS) - Association of Certified E-Discovery Specialists (ACEDS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)

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