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Skills

  • Attention to detail
  • New hire training
  • Communications
  • Process streamlining
  • Project organization
  • Accounts payable
  • Data entry
  • Customer service
  • Bottleneck Identification
  • Database management

Work Experiences

  • Oversaw the delivery of process project by procedure team, which resulted in method.
  • Assisted legal team in record retrieval.
  • Followed all relevant company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Achieved migration within 6 months.
  • Achieved a 23% increase in processed files per month.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved improvement within the first 4 months.
  • Achieved submissions within three years.
  • Archived over 5 physical and electronic documents.
  • Addressed delays of more than one year.

Summaries

  • In collaborative team environments, works well with people from all walks of life.
  • Achieved results over 5 months.
  • Creative problem-solver.
  • Records Retrieval Specialist with 11 years of successful stakeholder engagement and team leadership experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Creative problem-solver with expertise in developing and implementing standardized retrieval solutions that reduced recovery time by 78%, positioning teams for success.
  • Achieved 82% faster file recovery.
  • Clear understanding of vendor management and strategic planning as well as vendor management training.
  • Committed Records Retrieval Specialist skilled in compliance auditing, having successfully reduced regulatory discrepancies by 85% over 17 months through proactive audit strategies.
  • Achieved savings through strategic vendor negotiations.

Accomplishments

  • Implemented tracking protocol that improved visibility of records status, resulting in a 66% reduction of missed deadlines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and onboarded new team members, leading to a measurable increase of 85% in departmental output over two years.
  • Managed over 8 of active retrieval requests simultaneously, prioritizing based on deadline importance, and cutting average resolution time by 2 hours.
  • Collaborated with IT to identify system upgrades in document retrieval software, leading to a 29% increase in retrieval efficiency.
  • Streamlined operations by integrating ServiceNow, reducing unnecessary manual steps, and cutting process time by 6 hours per week.
  • Supervised team of 10 specialists, surpassing performance goals and raising per-employee productivity by 29%.
  • Successfully retrieved and processed over 13 high-priority document requests within one year, enhancing client satisfaction and operational efficiency.
  • Optimized communication with external vendors, improving retrieval speed by 30%, and reducing follow-up tasks for the customer service department.
  • Collaborated directly with insurance providers to retrieve medical records quickly, reducing claim resolution time by several months.

Affiliations

  • American Medical Billing Association (AMBA)
  • Institute for Healthcare Improvement (IHI)
  • Institution of Engineering and Technology (IET)
  • Association of Privacy and Data Protection Professionals (APDPP)
  • Certified HIPAA Professional (CHP)
  • Association of Litigation Support Professionals (ALSP)
  • American Society of Professional Trainers (ASPT)
  • Health Information Management Systems Society (HIMSS)
  • American Society of Safety Professionals
  • Association for Information and Image Management (AIIM)

Certifications

  • First Aid/CPR Certified
  • CERT Certificate in Information Security metric
  • Health Information Management Certification (HIM) process
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Paralegal (CP) – National Association of Legal Assistants (NALA)
  • Electronic Record Management Certification framework
  • Apple Certified Associate (ACA)
  • Global Privacy & Data Protection Essentials system
  • Project Management Professional (PMP) – Project Management Institute (PMI)

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