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Skills

  • Strong verbal communication
  • Agile project management
  • Materials preparation
  • User interface understanding
  • Process improvement
  • Product testing
  • Team Leadership
  • HubSpot proficiency
  • Organization
  • Food preparation

Work Experiences

  • Looked into and analyzed a variety of statistical and financial analysis methods.
  • Multiple written reports and PowerPoint presentations were prepared and presented to various city departments, including the Planning Commission, City Council, and Finance Department.
  • Achieved revenue growth over 2018.
  • Achieved a 70% faster response rate for adjustments.
  • Was in charge of the consultants' and subordinates' workflow and product production.
  • Answered an average of 17 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Avoided delays on time-critical projects.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved $17 in operational savings annually.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Over 9 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Engaging Special Projects Manager with the ability to communicate and assist customers with menu selections.
  • Articulate
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Special Projects Manager with 2 years of successful team leadership and process improvement experience.
  • Deadline-driven
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Ambitious

Accomplishments

  • Oversaw the deployment of 14 concurrent projects, streamlining resource allocation and workload distribution.
  • Successfully implemented SCRUM methodology across multiple departments, resulting in a 57% decrease in project completion time.
  • Revamped the project risk assessment process for better alignment with company strategy, resulting in a 30% reduction in project risks occurring.
  • Implemented new forecasting techniques for resource requirements, reducing unnecessary costs by 57% and improving timelines.
  • Increased sales 4% over one year.
  • Trained and mentored a team of 4 project managers, enhancing team skillsets and reducing attrition rates by 43%.
  • Developed and ran weekly status update meetings, driving accountability and delivering 14% of projects on time.
  • Mediated between conflicting project teams, resulting in conflict-free completion of critical deadlines within three years.
  • Formulated and executed a revenue growth strategy for special projects that resulted in a 79% year-on-year increase in 38%.
  • Led a cross-functional team of 16 to complete a strategic company project within one year, under budget by 25%.

Affiliations

  • Partnership for Public Service’s Excellence in Government Fellowship
  • Certified Agile Leadership Network
  • Jaycees
  • Rotary International
  • National Contract Management Association (NCMA)
  • Institute of Industrial and Systems Engineers (IISE)
  • Lean Enterprise Institute
  • Society of Human Resource Management
  • Change Management Institute
  • Entrepreneurs’ Organization (EO)

Certifications

  • Certified Construction Manager (CCM) - Construction Management Association of America
  • Professional Engineer (PE) - system
  • SAFe Agilist Certification (SA) - Scaled Agile, Inc.
  • Certified Facility Manager (CFM) - International Facility Management Association
  • Certified Business Analysis Professional (CBAP) - category
  • Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • Construction Manager-in-Training (CMIT) - Construction Management Association of America
  • Certified Information Security Manager (CISM) – ISACA
  • Salesforce
  • Certified in Risk and Information Systems Control (CRISC) - ISACA

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