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Skills

  • Crisis management in healthcare settings
  • Policies and procedures
  • Hospital readmission reduction strategies
  • Hospice care management
  • Interdisciplinary team collaboration
  • Caregiver engagement strategies
  • End-of-life care planning
  • Conflict resolution in healthcare settings
  • Health intervention design and delivery
  • Acute and rehabilitative care

Work Experiences

  • Audited ongoing care plans across multiple departments.
  • Worked with a multidisciplinary team to improve patient care and response times overall.
  • Aligned procedures with CDC guidance.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Achieved zero incidents.
  • Built partnerships with local hospitals and home care providers, reducing patient discharge delays by 77%.
  • Delivered income records, balance sheets, and framework documents to the board to keep executives informed of all potential financial issues.
  • Increased bed occupancy by 3% in 18 months.
  • Awarded in 2017.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Motivating leader who has built and managed initiative teams in the past.
  • Pursuing a position in a fast-paced organization that values focus and dedication.
  • Accomplished in pre-admission assessment streamlining.
  • Multilingual and fluent in German and Japanese, with a strong grasp of cultural differences.
  • With 12 years of progressive experience managing busy healthcare facilities, Life Care Manager is an insightful Life Care Manager.
  • Provide a positive patient experience by providing high-quality care.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.
  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Strategic thinker with expertise in client relations.

Accomplishments

  • Collaborated on the creation of individualized care plans, leading to Outstanding Service Award for outstanding patient-centric care in 2021.
  • Utilized evidence-based strategies to enhance care outcomes for dementia patients, resulting in a 77% improvement in cognitive engagement.
  • Developed medication management plans personalized to each patient, resulting in a 35% reduction in medication errors.
  • Led a cross-functional team to audit and improve patient safety protocols, achieving a 63% reduction in incident reports.
  • Coordinated partnerships with home health agencies, enabling 34% of senior residents to receive continuous, at-home care.
  • Facilitated conflict resolution between families and healthcare professionals, ensuring 25% positive resolutions without escalation.
  • Maintained 49% satisfaction rates by building strong, trust-based relationships with patients and their families.
  • Conducted internal audits to ensure compliance with state and federal care regulations, attaining a 18% success rate in audits.
  • Reduced average patient recovery time by 38% through targeted follow-up care and quality assurance protocols.
  • Trained staff on best practices in medication administration, leading to a 40% decrease in medication discrepancies.

Affiliations

  • Volunteer, Meals on Wheels, delivered over 15 meals to elderly residents, contributing directly to community health 2024
  • Certified Care Manager (CMC), Commission for Case Manager Certification (CCMC), achieved credential that demonstrates expertise in care management 2017
  • Affiliated Member, American Geriatrics Society (AGS), collaborated on initiatives for improving nursing care quality in aging populations 2023
  • Volunteer, Coalition to Transform Advanced Care (C-TAC), worked on public outreach programs for end-of-life care 2018
  • Member, Association for Gerontology in Higher Education (AGHE), engaged in interdisciplinary forums on aging education and policy reform 2018
  • Volunteer, Alzheimer’s Association, facilitated local events and fundraising for Alzheimer’s research 2024, contributing to public awareness efforts
  • Participant, Case Management Society of America (CMSA) Conference, strengthened skills in EHR integration and client advocacy 2021
  • Member, Aging Life Care Association (ALCA), actively participated in regional conferences and continuing education workshops 2017
  • Certified Hospice and Palliative Care Administrator (CHPCA), demonstrated commitment to palliative care excellence 2018
  • Affiliated, American Public Health Association (APHA), served on the geriatric health advisory committee to improve public health tools for seniors 2020

Certifications

  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Home Health Aide (CHHA) - [State Accredited Body, 2021]
  • Certified Hospice and Palliative Nurse (CHPN) - Hospice and Palliative Nurses Association
  • SAP Certified Application Associate
  • Certified Addictions Registered Nurse (CARN) - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Leadership in Life Care Certification - system
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Health Education Specialist (CHES) - National Commission for Health Education Credentialing

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