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Skills

  • IT Infrastructure
  • System upgrades
  • TOS
  • Storage hardware architecture
  • Task prioritization
  • Project management
  • Disaster Recovery Auditing
  • DevOps principles
  • HPCL
  • Web development tools

Work Experiences

  • Use Active Directory to remove users and computers from servers.
  • Used procedure ticketing systems to manage and process support actions and requests.
  • Assisted metric customers with data connectivity issues, including troubleshooting and hardware rebooting.
  • Increased overall company performance by increasing IT uptime and lowering costs.
  • Oversaw a high volume of calls and responded to customers' system technical support needs.
  • Categorized
  • Got better.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Incoming sales leads and requests for technical support assistance were evaluated and responded to.
  • Had planned ahead.

Summaries

  • Process Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • With a strong education and training in design principles and programming languages, she is poised and dedicated.
  • Level-headed and composed, with a keen eye for detail.
  • 11 years of experience as a well-educated and qualified Software Developer.
  • Versatile
  • Looking for a training position in the IT department with a reputable company.
  • System administrator with a strong desire to learn new skills on a regular basis.
  • Focused on customer service
  • Consistent 5 rankings in monthly metrics have been achieved.
  • Service-driven

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • Initiative Increased company productivity by 15% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Enhance team knowledge sharing through the creation and maintenance of an internal knowledge base, decreasing repetitive issue escalations by 59%.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Played key role in back-end system migrations, ensuring no critical data loss and minimizing downtime for end-users during the process.
  • System Design: Conceptualized and designed process that resulted in initiative.
  • Product Development: Worked on scalability and optimization of production environment.
  • Collaborated with the infrastructure team to troubleshoot and resolve complex VPN and network connectivity issues across 11 locations within two years.
  • Guided users through successful Tableau installations via remote support using tools like category, maintaining high customer satisfaction rates.
  • Provided thorough documentation for both unique and recurring IT issues, improving team onboarding by 21%.

Affiliations

  • Mentor, Women in Tech - IT Support & Helpdesk, 2019-Present
  • Active member, Microsoft IT Pro Community Seattle, 2015-Present
  • Volunteer, procedure's IT Support Program Mentor, 2021-Present
  • Volunteer, procedure Public Library’s free tech support sessions, 2017
  • Participant in ITSM Mastery Program, 2015-2016
  • Google IT Support Professional Certificate metric
  • Graduate, CodeAcademy’s Tech Support & Networking course, 2022
  • Volunteer, FreeCodeCamp's open IT support forums, 2023-Present
  • Active participant, Reddit’s r/ITCareerQuestions, 2017-Present
  • Active participant in Service Desk Institute (SDI) webinars and discussions

Certifications

  • Microsoft Certified Professional (MCP)
  • Certified Information Systems Auditor (CISA)
  • CompTIA Cloud+ Certification
  • CompTIA Certified Technical Trainer (CTT+)
  • CCIP Service Provider
  • Amazon Web Services Certified Developer
  • ITIL Intermediate: Service Operation
  • Certified Protection Officer (CPO)
  • Certified Desktop Support Technician (CDST)
  • CompTIA Project+

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