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Skills

  • Residential and commercial installations
  • Grasp of acting
  • High-end residential work
  • Commercial and residential projects
  • Federal Acquisition & Contracting (FAR)
  • Mitchell OnDemand5 Manager
  • Extracting teeth
  • Residential water well systems
  • Accomplished manager
  • Residential property regulations

Work Experiences

  • Achieved 25% in cost savings for 2020.
  • Achieved zero citations in three years.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Collaborated with 12 cross-functional teams to develop community engagement programs, enhancing the facility's reputation within the Portland area.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Achieved 15% growth in positive resident feedback.
  • Achieved Employee of the Year for compliance.
  • Achieved a 25% reduction in accident reports.
  • Evaluated and recommended changes in rental pricing strategies to stay competitive in the market.
  • Created and maintained reporting and tracking systems for PHAS indicators.

Summaries

  • Acting Residential Manager with 5 years of successful data analysis and project management experience.
  • Detail-oriented with prior experience coordinating team leadership and client relations.
  • Brings 14 years of relevant experience to the Acting Residential Manager position.
  • Achieved cost reduction through contract negotiations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished care manager.
  • Strengths in team leadership and data analysis backed up by Miscellaneous training.
  • Acting Residential Manager is a multi-talented Acting Residential Manager who is consistently rewarded for planning and operational improvements.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.

Accomplishments

  • Led cross-functional teams to successfully upgrade residential facilities, improving resident satisfaction scores by 73%.
  • Adjusted facility staffing models based on resident needs, improving operational efficiency and reducing overtime costs by 84%.
  • Established specialized care protocols for high-need residents which contributed to a 74% decrease in emergency hospitalizations.
  • Led emergency preparedness drills, improving response times by 39% during initiative events.
  • Managed billing processes and reconciliations, reducing overdue payments by 78% in under one year.
  • Developed and implemented care plans tailored to individual needs, improving health outcomes for 12 residents by 33% within one year.
  • Expanded partnerships with local vendors, cutting annual procurement costs by $10, while improving service quality.
  • Reduced staff absenteeism by 16% through the implementation of new workplace wellness initiatives.
  • Trained and mentored 10 of new employees, achieving a successful transition rate of 26%.
  • Streamlined procurement processes, reducing monthly supply expenses by $4 while maintaining service quality.

Affiliations

  • Long-Term Care Administrators Association (LTCAA)
  • National Academy of Certified Care Managers (NACCM)
  • American Association of Residential Care Homes (AARCH)
  • Project Management Institute
  • Program Committee for Assisted Living Facilities Raleigh
  • National Alliance for Direct Support Professionals (NADSP)
  • Association for Supply Chain Management (APICS)
  • Residential Care Directors Network
  • Elder Care Association of America (ECAA)
  • Senior Housing Managers Association (SHMA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPR/First-Aid Certified
  • CompTIA Security+
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Residential Care Administrator (CRCA)
  • Certified Aging Services Professional (CASP)
  • Certified Public Accountant
  • Certified Dietary Manager (CDM)
  • Certified Rehabilitation Counselor (CRC)
  • CompTIA Network+

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