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Skills

  • i2 Transportation Manager
  • Managerial skills
  • ISS Construction Manager
  • Residential Loans
  • Federal contracting
  • General contracting professional
  • Residential appraisals
  • Acting
  • Residential systems
  • Residential solar system design

Work Experiences

  • Achieved a 25% reduction in accident reports.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Created and maintained a list of available properties for commercial and industrial use that met a variety of needs and budgets.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Achieved Employee of the Year for compliance.
  • Achieved results by the end of 2020.
  • Collaborated with maintenance teams to prioritize and resolve building safety issues, reducing incident reports by 19%.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.

Summaries

  • Acting Residential Manager who is communicative and has excellent customer service and performance reporting skills.
  • Clear understanding of budget management and project management as well as stakeholder engagement training.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Talented business manager with a track record of success in both operations and leadership.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Acting Residential Manager is a multi-talented Acting Residential Manager who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Acting Residential Manager with 5 years of successful data analysis and project management experience.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Accomplished care manager.

Accomplishments

  • Achieved OSHA ensuring staff compliance with regional or national care standards, positively influencing annual inspection results.
  • Streamlined procurement processes, reducing monthly supply expenses by $4 while maintaining service quality.
  • Managed billing processes and reconciliations, reducing overdue payments by 78% in under one year.
  • Coordinated with family members for end-of-life planning, ensuring residents' desires were respected and honored.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented care plans tailored to individual needs, improving health outcomes for 12 residents by 33% within one year.
  • Documented and resolved standard which led to procedure.
  • Led initiatives to improve community outreach, increasing resident family engagement by 55% in 2018.
  • Implemented a staff training initiative focused on conflict resolution, reducing internal disputes by 82%.

Affiliations

  • Professional Association of Care Directors (PACD)
  • Coalition for Community Living (CCL)
  • Institute for Healthcare Improvement (IHI)
  • Accreditation Commission for Health Care (ACHC)
  • Behavioral Health Leadership Initiative Raleigh
  • Toastmasters
  • Residential Care Directors Network
  • Society for Healthcare Regulatory Compliance Chicago
  • Certified Manager of Community Associations (CMCA)
  • Association for Computing Machinery

Certifications

  • Certificate in Healthcare Leadership from Harbor & Co.
  • Certified Human Resources Manager (CHRM)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Health Facilities Manager (CHFM)
  • Professional in Human Resources (PHR) Certification
  • Certified Pharmacy Technician (CPhT)
  • Certified Facility Manager (CFM)
  • Apple Certified Associate (ACA)
  • Basic Life Support (BLS) Certification
  • Certified Specialist in Aging Care (CSA)

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