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Skills

  • Project organization
  • Admitting processes
  • Budgets
  • Crisis management during virtual consultations
  • Bi-weekly client progress reviews
  • Emergency response protocol development
  • Goal setting
  • Caseload management for 15 clients
  • Assessing needs
  • Crisis intervention strategies

Work Experiences

  • Transported HubSpot to 18 months customer locations.
  • Brought critical situations under control within two years.
  • Advocated for 6 vulnerable group members.
  • Coordinated wrap-around services.
  • Assisted 11 clients in securing employment.
  • Advocated for 18 vulnerable group members during legislative discussions, resulting in policy changes that expanded access to services.
  • Achieved 58% job placement rates.
  • Answered 9 calls per one year to help customers with their questions and concerns.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Achieved 56% success rate in eligibility approval.

Summaries

  • Communication, planning, and conflict resolution skills are all excellent.
  • Achieved 73% task completion improvement.
  • Accomplished in crisis intervention.
  • Accomplished in crisis intervention and service coordination, responsible for creating protocols that resulted in a 42% faster response time to critical client situations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Clear understanding of stakeholder engagement and risk assessment as well as performance reporting training.
  • Achieved results within the past year.
  • Within Miscellaneous, senior Home-Based Case Manager and outstanding performer in performance reporting and workflow optimization.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptive Case Manager with a background in emergency response protocol creation.

Accomplishments

  • Reduced client wait time for services by 56% through enhanced coordination with external referral systems.
  • Partnered with standard agencies to deliver wrap-around services, successfully transitioning 15 clients from emergency to long-term care.
  • Coordinated support for previously incarcerated individuals, reducing re-entry rates by 66% through targeted re-integration efforts.
  • Presented advocacy materials to over 3 stakeholders at community outreach forums, increasing public awareness of available support services.
  • Trained 4 staff members on new virtual session facilitation tools, improving adoption by 22% and enhancing client service access.
  • Improved client documentation accuracy by 64% through updated recordkeeping methods, significantly reducing audit errors.
  • Documented and resolved standard which led to framework.
  • Achieved 72% client satisfaction through consistent follow-up and personalized case management strategies.
  • Resolved product issue through consumer testing.
  • Maintained a caseload of 15 clients, consistently achieving a 26% compliance rate with all supervision and documentation requirements.

Affiliations

  • Lions Club
  • American Society on Aging (ASA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Association for Community Affiliated Plans (ACAP)
  • Women in Healthcare (WIH)
  • International Networking for Social Workers in Health Services (INSWHS)
  • Association for Supply Chain Management (APICS)
  • Mental Health America (MHA)
  • International Council of Nurses
  • National Association of Certified Care Managers (NACCM)

Certifications

  • Child and Adolescent Needs and Strengths (CANS) Certification
  • Certified in the Fundamentals of Gerontology from Cedar Works
  • NASW-Certified Social Worker (CSW)
  • ServSafe
  • Certified Addiction Professional (CAP)
  • Certified in Evidence-Based Practices for Case Managers 2023
  • Licensed Clinical Social Worker (LCSW)
  • Trauma-Informed Care Certification
  • Compassion Fatigue Educator Certification
  • Cisco Certified Internetwork Expert (CCIE)

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