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Skills

  • Network infrastructure maintenance
  • Cloud Infrastructure Monitoring
  • Process improvement
  • Advanced troubleshooting skills
  • Program installations
  • First Aid/CPR
  • Automated Alerting and Diagnostics Tools
  • Disaster Recovery Planning
  • Operational improvement
  • Infrastructure planning

Work Experiences

  • Avoided service disruptions entirely.
  • Achieved a 23% reduction in alert fatigue.
  • Cut data processing lag by 63%.
  • Transported Asana to two years customer locations.
  • Collaborated with developers.
  • Achieved zero data loss incidents over 13 months.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved zero unplanned downtime for one year.
  • Championed continuous system monitoring using Adobe Creative Suite.
  • Actively managed a 6-site wide-area network.

Summaries

  • Ambitious NOC Supervisor dedicated to driving continuous improvement and network efficiency. Devised new shift scheduling systems, resulting in 100% coverage adherence and 74% boost in operational output and team productivity.
  • Adept NOC Supervisor with a focus on keeping system uptime above 46% via the introduction of redundancy protocols and optimized system configurations, leading to a 60% boost in overall network performance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in project management and vendor management backed up by Miscellaneous training.
  • Achieved 27% better service reliability.
  • Boosted service reliability.
  • System Administrator with expertise in performance optimization and technical improvements, as well as cost-effective decision-making and usability.
  • Collaborative team leader with 7 years of experience as a NOC Supervisor. Known for cutting incident response time from 16 to 3 mins and reducing overall system downtime, keeping service levels consistently above targets.
  • Ambitious NOC Supervisor dedicated to continuous improvement.
  • Accomplished NOC Supervisor.

Accomplishments

  • Devised process enhancements for the ticketing system, cutting resolution time by 39% and improving customer satisfaction scores.
  • Developed automated service reporting, cutting manual reporting time by 68% while improving accuracy and consistency.
  • Led remote operations for 9 global NOCs, ensuring teams met operational benchmarks despite differing time zones.
  • Reduced alert fatigue among team members by 23% through the deployment of standard and strategic alert filtering.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined vendor management processes, improving collaboration and reducing equipment downtime by 41%.
  • Facilitated weekly team coaching sessions, driving a 78% increase in technician productivity over 18 months.
  • Developed customized training programs for new hires, leading to a 31% improvement in operational readiness within one year.
  • Collaborated with team of 9 in the development of program.
  • Collaborated with cross-departmental teams to implement and maintain real-time log analysis tools, reducing incident response time by 46%.

Affiliations

  • Certified NOC Operations Specialist (CNOS) Study & Certification Group
  • Data Center and Network Infrastructure Professional Exchange
  • Freemason
  • Lions Club
  • International Telecommunications Union (ITU) - Network Services
  • Rotary International
  • NOC Operators Guild
  • American Marketing Association
  • Association of Information Technology Professionals
  • Wireshark Certified Network Analyst (WCNA) Professional Study Membership

Certifications

  • Certified ScrumMaster (CSM)
  • CompTIA Security+ Certification
  • ITIL Foundation Certification in IT Service Management
  • SolarWinds Certified Professional (SCP)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE) in SAP
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA Network+ Certification
  • Juniper Networks Certified Associate (JNCIA)
  • CompTIA A+ Technician

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