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Skills

  • Guest inquiries
  • Project organization
  • Receipt and refund issuance
  • Budget Management and Cost Control
  • Cross-functional team collaboration
  • Communications
  • Cash register systems
  • Cleaning and sanitizing
  • Data-driven decision making
  • Fleet Optimization Strategy

Work Experiences

  • Achieved a 82% increase in customer retention.
  • Achieved Employee of the Year for outstanding performance.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Deliveries were received, boxes were unpacked, items were checked off in the system, and products were stored in the stockroom.
  • Built lasting relationships with standard vendors.
  • Created a comprehensive audit process that improved equipment tracking and reduced revenue leakage by $15 annually.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Cut average contract approval time by 2 hours.
  • Conducted competitive market analysis.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently achieves top-tier results.
  • Achieved faster client response rates.
  • Costs were consistently reduced while profits were increased.
  • Added new product categories like category.
  • Boosted rental revenue by 73% year-over-year.
  • Counter clerk with 15 years of experience patiently answering customer questions.
  • Consistently achieves top-tier results by mentoring teams, facilitating 41% growth in sales effectiveness and employee retention in highly competitive markets.
  • Committed to achieving operational excellence.
  • Accelerated invoice collections by 2 days.

Accomplishments

  • Negotiated new supplier contracts, reducing procurement costs by 17% without compromising on equipment quality.
  • Engineered a demand forecasting model that allowed for a 43% reduction in idle fleet vehicles during low seasons, saving $6.
  • Improved customer satisfaction to 45% by implementing a new feedback process that reduced response times by initiative.
  • Documented and resolved initiative which led to method.
  • Led a team of 9 rental professionals across 8 locations, increasing operational efficiency by 32%.
  • Resolved product issue through consumer testing.
  • Collaborated with human resources to integrate new software, decreasing manual rental errors by 47% and improving client experience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented an automated scheduling system, reducing manual errors and increasing efficiency by 70%.
  • Increased regional market share by 40% in two years by optimizing pricing strategies and local partnerships.

Affiliations

  • American Rental Association (ARA)
  • National Rental Association (NRA)
  • Association of Equipment Management Professionals (AEMP)
  • Equipment Leasing and Finance Association
  • Fleet Management Association
  • Automotive Fleet and Leasing Association (AFLA)
  • International Association of Contract Managers (IACM)
  • Association for Supply Chain Management (APICS)
  • Institute for Business Strategy and Analytics (IBSA)
  • The Global Rental Alliance

Certifications

  • Certified Commercial Contracts Manager (CCCM)
  • Certified Purchasing & Supply Chain Manager (CPSCM)
  • Certified Car Rental Executive (CRE)
  • NPTC Certified Transportation Professional (CTP)
  • Google Certified Professional Cloud Architect
  • Enterprise Fleet Management Training - 2017
  • Certified Rental Professional (CRP)
  • Certified Transportation Broker (CTB)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)

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