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Skills

  • Patient education and counseling
  • Health and safety regulation compliance
  • Client in-home needs assessment
  • Immunizations
  • Drug inventory management
  • Emotional intelligence and empathy in healthcare
  • Multidisciplinary team collaboration
  • Pharmacy operations management
  • Project oversight
  • Employee Retention Strategy Development

Work Experiences

  • Achieved results over a one year span.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved a 76% reduction in claim rejections.
  • Coordinated complex end-of-life care for terminally ill patients, working closely with families to ensure compassionate, dignified support.
  • Achieved a 73% decrease in service complaints.
  • Analyzed client feedback forms.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Analyzed client feedback forms and implemented corrective measures, improving client ratings from 80% to 57% over two years.

Summaries

  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Achieved 61% fewer missed appointments.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved a 39% reduction in client complaints.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 29% reduction in hospital readmissions.
  • Coordinate patient admission and discharge.
  • Awarded Innovation Award recognition for 16 years in a row.
  • Achieved 18% higher quality in patient care.
  • Stakeholder engagement and quality assurance experts.

Accomplishments

  • Collaborated with team of 13 in the development of program.
  • Improved client retention rates by 80% by establishing an ongoing communication and feedback loop that focused on personalized care adjustments.
  • Ensured compliance with procedure standards by implementing a continuous quality improvement program, reducing audit findings by 27%.
  • Directed employee performance evaluations, resulting in 60% higher adherence to care protocols and a marked improvement in patient outcomes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and tracked patient recovery progress through electronic health records (Microsoft Excel) to ensure compliance and optimal care outcomes.
  • Documented and resolved standard which led to procedure.
  • Developed a standardized time management system for caregivers that resulted in a 32% improvement in punctuality and adherence to client schedules.
  • Designed and implemented a health and safety protocol that decreased workplace accidents by 84%.
  • Created a detailed performance evaluation system for staff, resulting in a 67% increase in staff productivity and service quality.

Affiliations

  • Private Duty Homecare Advisory Leader
  • Freemason
  • Society of American Registered Nurses (SARN) Contributor
  • Gerontological Advanced Practice Nurses Association (GAPNA) Member
  • Healthcare Information and Management Systems Society (HIMSS) Conference Attendee
  • Hospice Foundation of America (HFA) Member
  • American Society of Safety Professionals
  • International Council of Nurses
  • Project Management Institute
  • Association of Information Technology Professionals

Certifications

  • Performance and Service Quality Improvement Certification - program
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HIPAA Compliance Officer Certification - procedure
  • Dementia Care Specialist Certification - Alzheimer's Association
  • Project Management Professional (PMP)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Public Accountant
  • CPR and Emergency Care Certification - procedure

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