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Skills

  • Medication dispensing
  • Caregiver performance feedback implementation
  • Client-centered care best practices
  • Emotional intelligence and empathy in healthcare
  • Drug utilization review
  • Healthcare staff retention strategies
  • Client complaint reduction strategies
  • Pharmacy operations management
  • Cross-functional team collaboration in healthcare
  • Cultural sensitivity and adaptability

Work Experiences

  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Consistently stayed within 3% of the allocated budget.
  • Boosted patient continuity of care by 61% %.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Championed caregiver mental health initiatives, improving overall job satisfaction rates by 81% and lowering burnout.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved results over a one year span.
  • Achieved reduction over a several months.
  • Achieved a 63% improvement in employee retention rates.
  • Collaborated with insurance providers.

Summaries

  • Achieved a 39% reduction in client complaints.
  • Costs were consistently reduced while profits were increased.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • With more than 14 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Achieved better outcomes.
  • Home Care Manager with 17 years of successful performance reporting and strategic planning experience.
  • Boosted patient satisfaction by 42%.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Within Miscellaneous, senior Home Care Manager and outstanding performer in stakeholder engagement and workflow optimization.

Accomplishments

  • Collaborated with doctors and specialists to create customized care plans, increasing treatment success rates by 30%.
  • Played a key role in achieving method, surpassing the required benchmarks by 35% during audits and evaluations.
  • Led a team of 10 caregivers in delivering high-quality home care services, resulting in 57% increase in client satisfaction over the past year.
  • Increased caregiver team knowledge by obtaining OSHA and passing that knowledge through team-wide training sessions.
  • Developed and optimized care plans for framework patients, achieving a 28% improvement in health outcomes over 18 months.
  • Implemented a new client onboarding system that reduced setup time by 25%, enhancing overall service efficiency.
  • Negotiated with framework to secure discounted rates on medical supplies, resulting in a savings of $8 annually.
  • Optimized resource allocation for home care visits, improving operational efficiency and cutting transportation costs by 36% annually.
  • Championed the adoption of new home care management software Microsoft Excel, reducing administrative time by 43% and increasing service accuracy.
  • Coordinated 5 client care conferences between physicians, family members, and healthcare teams, ensuring seamless transitions of care.

Affiliations

  • Patient-Centered Primary Care Collaborative (PCPCC) Member
  • National Association of Social Workers
  • American Association of Service Coordinators (AASC) Professional
  • National Council on Aging (NCOA) Contributor
  • American Medical Informatics Association
  • Caregiver Action Network (CAN) Affiliate
  • State Home Care Association Georgia Membership
  • Society of Human Resource Management
  • Jaycees
  • National Association of Directors of Nursing Administration (NADONA) Attendee

Certifications

  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners
  • National Association of Long Term Care Administrator Boards (NAB) Certification
  • Cisco Certified Network Associate (CCNA)
  • First Aid, CPR, and AED Instructor Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Care Professional for Assisted Living (CCP-AL) - initiative
  • Certified Home Care Manager (CHCM) - category
  • Google Certified Professional Cloud Architect
  • ServSafe

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