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Skills

  • Valuation specialist
  • Conflict resolution
  • Communications
  • MS Office
  • Scope and project definition
  • Marketing materials development
  • SEO/SEM strategies
  • Opening accounts
  • Computer literate
  • Business systems analysis

Work Experiences

  • Helped plan software and system testing efforts for category and metric.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Reviewed files, records, and other documents to obtain business information and key data in order to respond to development requests.
  • Restructured procedures by collaborating on project creation and execution with Small Business Specialist.
  • Worked with members of the method business unit team to design a new application system to meet client demands for mobile computing capabilities.
  • Created a diagram of current business and operational processes and made suggestions for improvement.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Developed metric metrics derived from raw company data to track improvements in organizational efficiency.
  • Was in charge of program costs and quality.
  • I'm credited with helping to generate over $11 million in revenue per year through automated and optimized.

Summaries

  • Visionary Leader ready to use skills from stakeholder engagement and risk assessment to take on a challenging new role.
  • Within Government, senior Small Business Specialist and outstanding performer in project management and stakeholder engagement.
  • Clear understanding of risk assessment and stakeholder engagement as well as quality assurance training.
  • Strengths in data analysis and risk assessment backed up by Government training.
  • Small Business Specialist with more than 4 years of experience in providing results-oriented leadership.
  • Organizational, project management, and leadership abilities are exceptional.
  • For businesses of all sizes, I'm well-versed in implementing operational assessments and conducting functional requirements analysis.
  • Business leader who is strategic, decisive, and motivated.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Small business specialist with strong sales and customer service skills.

Accomplishments

  • Reporting: Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.
  • Organizational Development: Assessed accounting system structures and converted acquired company's accounting system to PeopleSoft.
  • Guided
  • Documented
  • Improved
  • Resolved
  • Monitored
  • Increased website traffic by 18% to over 18K daily views through effective meta-tagging, blogging and search engine submissions.
  • Data Verification: Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
  • Established

Affiliations

  • Independent Business Alliance (IBA)
  • National Association for the Self-Employed (NASE)
  • Association for Computing Machinery
  • Entrepreneurs’ Organization (EO)
  • Institute for Supply Management (ISM)
  • Freemason
  • Bureau of Economic Analysis (BEA) – Small Business Economic Summit
  • Startup Grind – Small Business Chapter
  • International Association of Administrative Professionals
  • Global Association of Risk Professionals (GARP)

Certifications

  • Certified Business Management Professional (CBMP) – program
  • Certified Business Coach (CBC) – program
  • Advanced Certificate in Financial and Small Business Planning – framework
  • Certified Public Accountant
  • Six Sigma Black Belt (SSBB) – framework
  • Certified Small Business Consultant (CSBC) – process
  • Salesforce
  • Certified Business Continuity Professional (CBCP) – DRI International
  • Bachelor of Business Administration (BBA) - Business Analysis – method
  • CompTIA A+ Technician

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