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Skills

  • Clinical Product Expertise
  • Invoice generation
  • Insurance billing
  • Vendor relationship management
  • QuickBooks expertise
  • Cross-functional team collaboration
  • Inventory management
  • Organization
  • Payment transactions
  • Post-sales support

Work Experiences

  • Kept track of past-due accounts and pursued outstanding invoice collections.
  • HubSpot was delivered to customer locations by me.
  • Achieved results in 11 months.
  • Was in charge of all tasks delegated to me, including strategic planning and budget management.
  • Achieved Excellence Award for exceptional performance in driving sales and building long-term trust with key hospital stakeholders.
  • Saved money by developing functional solutions to initiative problems.
  • Management recognized me for providing outstanding customer service.
  • Account updates were completed, and account information was recorded in the company's data systems.
  • Achieved results within the past year.
  • Assisted in the creation of category procedures.

Summaries

  • Achieved 60% increase in client satisfaction.
  • Building quality professional connections and managing key accounts to ensure timely payments and efficient processing are skills that she possesses.
  • Proven success in workflow optimization as well as a thorough understanding of procedure processes.
  • Looking forward to taking on a new challenge with a successful team.
  • Collections expert with a knack for resolving past-due accounts while maintaining customer satisfaction.
  • Motivating leader who has built and managed program teams in the past.
  • Focused Billing Clerk looking for a way to continue to uphold the Brightline values in the Hospital Account Manager role.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Billing expert with strong financial reporting skills and experience managing account records.
  • Proficient in promoting system by leveraging team leadership and performance reporting knowledge.

Accomplishments

  • Collaborated with cross-department heads to streamline operational efficiency and decrease overall expenses by 16 across all managed accounts.
  • Led cross-functional teams in the execution of client onboarding projects, reducing implementation times by 19% and increasing efficiency.
  • Negotiated long-term contracts with hospital executives, securing business relationships valued at 6 over 11 years.
  • Spearheaded initiatives that improved client engagement, increasing overall retention rates by 24% within 2019.
  • Delivered high-impact presentations to C-suite health system executives, emphasizing cost-saving opportunities totaling 6 annually.
  • Collaborated with healthcare IT teams to introduce a streamlined data reporting tool, enhancing decision-making for hospital administrators.
  • Exceeded quarterly revenue targets by 68% through strategic upselling and cross-selling of complementary healthcare services.
  • Recognized with the Top Performer for achieving consistently high service satisfaction scores among hospital clients in 2015.
  • Built a data-driven strategy to anticipate and meet hospital needs, leading to a 52% improvement in service delivery metrics.
  • Developed and executed customer retention strategies that led to 46% improvement in long-term client relationships and renewals.

Affiliations

  • Member, American College of Healthcare Executives (ACHE) – provided access to key resources and educational materials for improved hospital account management.
  • Certified in Healthcare Communication through the Institute for Healthcare Communication (IHC), focusing on enhancing cross-team client interactions.
  • Certified in Customer Satisfaction Metrics with the Customer Service Institute of America (CSIA), refining approaches to improve hospital account retention.
  • Active member of National Association of Sales Professionals (NASP), specializing in healthcare account management techniques.
  • Member, Strategic Account Management Association (SAMA), applying methodologies for customized hospital account solutions.
  • Certified Healthcare Sales Professional (CHSP) through the Health Industry Distributors Association (HIDA) – gained expertise in healthcare sales practices.
  • Attended Clinical Management and Leadership Programs through George Washington University, with a focus on improving hospital account management performance.
  • Credentialed Practice Manager (CPM) through the Professional Association of Health Care Office Management (PAHCOM), enhancing operational skills for hospital accounts.
  • Member, National Association of Healthcare Access Management (NAHAM) – networked with professionals to expand knowledge of hospital administration and client retention.
  • Member of the Healthcare Information and Management Systems Society (HIMSS) – emphasized integration of Workday within hospital accounts.

Certifications

  • CPR Certification by category
  • Certified Health Care Facility Manager (CHFM)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • HIPAA Professional (HIPP)
  • Board Certification in Healthcare Management (ACHE)
  • Microsoft Power BI Certification
  • Salesforce
  • Healthcare Sales Certified Professional (HSCP)
  • Strategic Sales Management Certification

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