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Skills

  • Medical transcription and clinical documentation
  • Medical billing and coding accuracy
  • ICD-10 and CPT coding knowledge
  • Operational improvement
  • Inventory management and cost-saving measures
  • Knowledge of HIPAA compliance and patient privacy regulations
  • Outstanding patient account collections
  • Data entry and record-keeping accuracy
  • Office supply procurement and budgeting
  • Collaboration with physicians and clinical staff in engineering

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Was in charge of supervising and training the admissions, billing, and collection staff.
  • Created a new patient recall system.
  • Collaborated with clinical staff to prioritize patient intake, reducing wait times by 5 minutes and improving overall patient satisfaction.
  • Accurately scheduled and confirmed over 16 patient appointments per day using Asana to ensure optimized office flow.
  • Achieved a 54% accuracy rate in financial documentation.
  • Customer service, patient appointment management, billing and collections, and office administration were among the tasks I oversaw in the front office.
  • Coordinated translation services for non-English speaking patients.
  • Collaborated with physicians and staff in customer success.
  • Assisted patients with completing forms.

Summaries

  • Forward-thinking and approachable, with a proven ability to multitask, modernize offices, and streamline processes.
  • Certified Medical Administrative Assistant with client relations and team leadership abilities.
  • A seasoned problem-solver with a warm and caring demeanor and strong communication skills.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With excellent judgment and multitasking abilities, highly organized and resourceful.
  • Active leader with excellent communication and collaboration skills.
  • Insurance coverage verification, record reviews, and schedule maintenance are all areas of expertise.
  • Experienced Certified Medical Administrative Assistant with a track record of managing a wide range of medical administrative needs in high-volume, patient-centered environments.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Interpersonal and communication skills are excellent.

Accomplishments

  • Reduced overall supply expenses by $5 per quarter through optimized management of medical supplies and office inventory.
  • Collaborated with clinical and administrative teams to reduce patient pre-authorization approval times by 59%.
  • Developed scheduling protocols that accommodated a 31% increase in patient volume without adding additional staff.
  • Instrumental in achieving Employee of the Year for outstanding patient care and administration by improving operational efficiency.
  • Streamlined patient intake workflows that reduced check-in times by 42%, increasing daily patient capacity.
  • Developed and delivered staff training on medical billing software, resulting in a 49% improvement in billing accuracy within 6 weeks.
  • Implemented a cost-saving recycling program for office materials, cutting waste management expenses by $11 annually.
  • Trained junior administrative staff in patient record management and compliance, improving accuracy of recordkeeping by 32%.
  • Implemented a new inventory management system that reduced ordering errors and saved 5 annually.
  • Implemented a same-day scheduling system that increased patient appointment efficiency by 59% in a busy Boston medical office environment.

Affiliations

  • Participant, Office Workflow Optimization Training, Beacon Labs – 2020
  • Attendee, Annual Administrative Healthcare Conference, Portland – 2021
  • Active Member, American College of Medical Practice Executives (ACMPE) – procedure
  • Member, Professional Association of Health Care Office Management (PAHCOM), 2024 - Present
  • Volunteer, Free Clinic Operations as Medical Administrative Support, method, Boston – 2019
  • Specialist, Electronic Health Records Management (EHRA) Certification, 2015
  • Member, Medical Group Management Association (MGMA) process
  • Active Member, National Association for Health Professionals (NAHP) – program
  • Attendee, Administrative Training for Healthcare Professionals, Beacon Labs – 2020
  • Member, Society for Human Resource Management (SHRM), 2019 – Present

Certifications

  • CompTIA Network+
  • First Aid/CPR
  • Association for Project Management (APM)
  • Certified Professional Medical Auditor (CPMA) - AAPC
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Healthcare Privacy and Security (CHPS) – AHIMA
  • Project Management Professional (PMP)
  • Microsoft Office Specialist (MOS)
  • Certified Coding Associate (CCA) – procedure

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