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Skills

  • Data analysis
  • Materials preparation
  • Communications
  • Inspection reviews
  • Document scanning
  • Exterior waxing
  • Telephone etiquette
  • Project organization
  • Fabric treatment
  • Interpersonal and written communication

Work Experiences

  • Created multi-threaded admin web applications based on metric.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Allowed clients to view their vehicle detailing process.
  • Achieved a 26% positive feedback rate.
  • Achieved a 68% reduction in re-work.
  • Addressed customer concerns.

Summaries

  • Professional with 9 years of progressive experience in the field who is highly organized and detail-oriented.
  • Accomplished Head Detailer with over 17 years of experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Strengths in data analysis and quality assurance backed up by Construction training.
  • Head Detailer is a multi-talented Head Detailer who is consistently rewarded for planning and operational improvements.
  • Motivated Head Detailer with experience managing large-scale projects, including budgeting and administration.
  • Achieved 32% reduction in product waste.
  • Adept at managing luxury detailing projects.
  • Award-winning Head Detailer.
  • Paints, dyes, polishes, conditioners, waxes, and masking materials are used to preserve, protect, and restore the color and condition of vehicles.

Accomplishments

  • Worked directly with clients and senior management to develop custom detailing service plans, leading to a 51% rise in repeat business.
  • Automated certain routine tasks in the detailing process using Asana, cutting task completion times by 75% and reducing human error.
  • Established partnerships with local car dealerships, negotiating exclusive agreements that increased the volume of incoming vehicles for detail services.
  • Managed the procurement process for detailing supplies, reducing material costs by 79% through bulk ordering and vendor negotiations.
  • Created specialized detailing packages tailored to vehicle size and customer preferences, boosting upsell rates in bespoke services by 19%.
  • Successfully managed multiple concurrent projects, ensuring that all detailing jobs were completed on or ahead of schedule, maintaining a high level of client satisfaction.
  • Mentored new hires by developing a shadowing program, improving onboarding times by 3 days and increasing overall team competency.
  • Successfully negotiated contracts with Automotive Service Providers, contributing to an overall $207,000 increase in revenue.
  • Collaborated with team of 2 in the development of procedure.
  • Established procedures for detailing high-volume fleet vehicles, cutting average service times by 18 minutes per vehicle while maintaining showroom-level standards.

Affiliations

  • American Marketing Association
  • Eco-Friendly Auto Detailing Network
  • Certified Detailers through initiative
  • Certified Automotive Technician through Lakeside Partners
  • Professional Auto Reconditioning and Restyling Council
  • Toastmasters
  • Certified Ceramic Coating Specialists of America
  • Jaycees
  • Automotive Detailing Salon Owners Round Table
  • Auto Detailing Industry Training Council

Certifications

  • Certified Professional Detailer (CPD) by Vantage, 2023
  • Certified Team Leader in Auto Detailing through Cedar Works, 2017
  • CompTIA A+ Technician
  • Certificate in Automotive Detailing Management, Meridian, 2017
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Detailing Business Marketing Specialist Certification, metric, 2018
  • Certified Surface Paint Correction Specialist, Meridian, 2017
  • Business Strategy for Auto Detailers, method, 2016
  • SHRM Senior Certified Professional (SHRM-SCP)

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