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Skills

  • Budgets
  • Problem resolution
  • Automation of Recurring Reports
  • Operational improvement
  • Communications
  • Project organization
  • Financial forecasting for advancement
  • Team management
  • Pledge fulfillment strategies
  • CRM migration leadership

Work Experiences

  • Achieved results within the past year.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Increased the effectiveness of department personnel by conferring with Associate Director of Advancement Servicess to rebalance classes, increase resource utilization, and integrate new technology.
  • Automated key performance indicator reports.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Achieved zero service downtime.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Advanced donor tracking capabilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Associate Director of Advancement Services.
  • Collaborated with Major Gifts and Annual Fund teams.
  • Advanced fundraising efforts through data-driven insights.
  • Associate Director of Advancement Services with 8 years of successful vendor management and project management experience.
  • Relationship builder who takes a decisive approach to solving operational issues.

Accomplishments

  • Defined and implemented key performance indicators (KPIs) for fundraising initiatives, allowing for better tracking and more effective outreach efforts across 4 departments.
  • Prepared detailed analytic reports for monthly board meetings, improving stakeholder oversight on donation trends and operational efficiency.
  • Introduced data integration pathways between advancement systems and financial platforms for real-time reconciliation of pledges and donations.
  • Created and executed cross-departmental strategies to leverage data and improve donor engagement, increasing event attendance by 57% at Lakeside Partners.
  • Led a department-wide assessment of data integrity, decreasing erroneous entries by 48% and improving response rates.
  • Spearheaded collaborative initiatives with tech vendors and consultants to overhaul outdated systems, bringing database operational issues down by 19% in one year.
  • Coordinated user training for data management systems across 11 departments, helping increase system adoption and proficiency levels.
  • Improved system integration to provide Development team with real-time updates on fundraising performance, boosting campaign effectiveness by 25%.
  • Resolved product issue through consumer testing.
  • Partnered with external vendors to successfully renew data management contracts, negotiating a savings of 12 on Salesforce software licenses.

Affiliations

  • Women in Development (WiD)
  • Association of Nonprofit Data Scientists
  • Institute of Fundraising (IoF)
  • International Society for Third-Sector Research (ISTR)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Council for Advancement and Support of Education (CASE)
  • Big Data Research Group for Nonprofit Fundraising
  • Freemason
  • The Association for Higher Education Advancement (AHEA)
  • Center for Nonprofit Excellence (CNE)

Certifications

  • Salesforce Administrator Certification by Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) from Project Management Institute
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Google Analytics Individual Qualification (GAIQ)
  • Tableau Desktop Specialist Certification by Tableau
  • Certificate in Data Analytics from category
  • Blackbaud Certified in Raiser's Edge (bCRE) - Professional Level

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