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Skills

  • Crisis intervention
  • Communications
  • Client case management
  • Organization
  • Compliance with Fair Housing Regulations
  • Client advocacy
  • Relationship development
  • Problem resolution
  • Application assessment
  • Eviction mediation

Work Experiences

  • Co-led a program supporting veterans in securing housing.
  • Answered 17 phone calls per two years to assist customers.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a 51% success rate in permanent housing placements.
  • Processed benefits applications, including food stamp and medical assistance documents.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Advised on and implemented initiative changes across all housing assistance protocols, ensuring full program compliance by 2019.
  • Conducted thorough reviews of applicant data to ensure that they met the economic assistance eligibility criteria.
  • Co-led a program aimed at supporting veterans in securing housing, assisting 35% of participants in acquiring long-term stable housing.
  • Achieved a 20% increase in approval rates.

Summaries

  • Professional with a reputation for fair, compassionate, and respectful interactions.
  • Results-oriented Community and Public Service professional with team leadership, stakeholder engagement, and risk assessment strengths.
  • Microsoft Excel and QuickBooks experts with exceptional interpersonal skills.
  • Achieved a 69% reduction in homelessness within Boston by facilitating the placement of 9 families into permanent housing, demonstrating a strong commitment to community well-being.
  • In fast-paced environments, promoting problem-solving expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved full regulatory alignment by 2018.
  • Achieved a 36% reduction in missed follow-up appointments.
  • Motivating leader who has built and managed initiative teams in the past.
  • Achieved a 22% improvement in processing time.

Accomplishments

  • Advocated for clients during interactions with landlords and city officials, securing housing accommodations for migrants and other vulnerable groups with a 54% success rate.
  • Led the implementation of a client feedback system, which directly resulted in a 20% increase in overall satisfaction with housing services.
  • Implemented a streamlined digital document collection system, which reduced housing grant application processing time by 68%, enhancing operational efficiency.
  • Created tenant support groups to foster community cohesion, reducing conflicts among 3 housing units by 78% over the past year.
  • Presented detailed housing reports to senior management, leading to the acquisition of 10 in additional funding for expanded housing support initiatives.
  • Assessed client housing needs and developed individualized housing plans, resulting in 22% improvement in housing stability for vulnerable populations.
  • Successfully led outreach efforts, connecting with over 2 hard-to-reach clients, increasing housing program participation by 15%.
  • Coordinated housing placements for 6 low-income households, ensuring compliance with Fair Housing regulations and maintaining 51% accuracy in case documentation.
  • Developed a housing assistance resource guide that was distributed to over 5 clients and community partners, improving access to housing support services.
  • Mentored and supervised a team of 7 housing specialists, fostering professional development, resulting in improved client satisfaction ratings by 20%.

Affiliations

  • Volunteer at the Center for Housing Solutions and Community Action
  • Board Member of the Community Housing Advocates Association
  • State Chapter Member of the Council for Affordable and Rural Housing
  • Affiliate with the National Eviction Prevention Community Initiative
  • Active Member of the Public Housing Authorities Directors Association
  • Collaborator with the Boston Landlord-Tenant Mediation Association
  • Member of the Rental Housing Alliance for Chicago
  • Recipient of the Excellence in Service Award for Housing Advocacy by Harbor & Co.
  • Volunteer at Homelessness Prevention and Intervention Program in Denver
  • Affiliate of the Society of Case Management for Emergency Housing Assistance

Certifications

  • Certified Community Action Professional (CCAP)
  • Certified Apartment Manager (CAM)
  • Affordable Housing Manager Certification
  • Tenant Support Worker Certification
  • Community Outreach and Case Management Certification
  • Certified Occupancy Specialist (COS) - program
  • Salesforce
  • HUD Housing Choice Voucher Specialist Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Rental Assistance Specialist

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