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Skills

  • Empowering clients through self-directed recovery
  • Relationship development
  • Inventory management
  • Cultural competency in mental healthcare
  • Case management service coordination
  • Client retention improvement strategies
  • Customer service
  • Client risk assessment and management
  • Team building
  • Relapse assistance

Work Experiences

  • Conducted employee evaluations in order to provide tailored feedback and coaching to each employee.
  • Collaborated with community housing agencies.
  • Addressed mental illness and substance abuse.
  • Established long and short-term therapeutic service goals to encourage patient progress.
  • Championed consumer advocacy by ensuring clients’ rights were upheld at all points in the rehabilitation process, leading to a 24% increase in client trust.
  • Ensured strict adherence to state and federal regulations, as well as company policies and procedures.
  • Completed within 8 months.
  • Achieved flawless compliance.
  • Reviewed clinical documentation to keep track of how health data and care plans were being managed.
  • Collaborated with local employers to secure supported employment opportunities tailored to client abilities, resulting in consistent employment for 15 participants.

Summaries

  • Achieved 24% reductions in psychiatric admissions for high-risk clients.
  • Strategic thinker with expertise in cross-functional collaboration.
  • Program, system, and program are all available.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Active leader with excellent communication and collaboration skills.
  • Accomplished this over 8 months.
  • Looking forward to taking on a new challenge with a successful team.
  • Proficient in promoting initiative by leveraging team leadership and stakeholder engagement knowledge.
  • Successful in staff training, report compilation, and project management.
  • Achieved 59% increased engagement in 2021.

Accomplishments

  • Applied trauma-informed care principles, helping 5 clients with a history of trauma improve trust and resilience through tailored interventions.
  • Worked closely with probation and parole officers to modify treatment plans for forensic clients, reducing recidivism rates by 29%.
  • Developed community outreach programs that educated 14 individuals on mental health support services, broadening access to underserved populations.
  • Provided intensive case management and implemented crisis intervention strategies for clients, reducing the need for emergency psychiatric services by 80%.
  • Monitored medication adherence in collaboration with nursing staff, achieving a 68% decrease in relapses linked to medication non-compliance.
  • Utilized evidence-based co-occurring disorder treatments that reduced 30-day psychiatric readmission rates by 34% among clients with dual diagnoses.
  • Administered assessments to evaluate the employment readiness of 2 clients, setting realistic vocational goals and raising placement rates by 21%.
  • Facilitated access to transitional employment programs, supporting 16 clients in securing ongoing subsidized job placements.
  • Worked alongside families and caregivers to build natural support systems, resulting in improved long-term outcomes for 4 clients.
  • Established partnerships with local businesses, securing 6 employment opportunities for clients facing significant barriers to workforce entry.

Affiliations

  • Active Participant, Co-Occurring Disorders Training Program, Atlanta, 2020
  • Certified Practitioner, Certified Psychiatric Rehabilitation Practitioner (CPRP) – Issued by Psychiatric Rehabilitation Association, 2015
  • Field Education Supervisor, Social Work Internship Program, process, procedure
  • Associate Member, National Association of Case Management (NACM) system
  • Volunteer, Local Crisis Intervention Team (CIT) Program, 2022
  • Member, American Counseling Association (ACA) – Private Practice Section, method
  • Certified Peer Specialist, Certification ID: Lean, 2019
  • Certified Employment Support Professional (CESP), procedure, Valid Until 2019
  • Certified Cognitive Behavioral Therapy Professional (CBT), Certification ID: OSHA, 2015
  • Active Member, International Society for Traumatic Stress Studies (ISTSS), process

Certifications

  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • HIPAA Compliance Certification - process 2024
  • Salesforce
  • Certified Substance Abuse Counselor (CSAC) standard
  • Cisco Certified Network Associate (CCNA)
  • Psychopharmacology for Rehabilitation Professionals Certification - standard 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mental Health First Aid Certification process 2024
  • American Academy of Financial Management (AAFM)

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