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Skills

  • Process improvement
  • Clerical support
  • Budgeting and finance
  • Extremely organized
  • First Aid/CPR
  • Interpersonal and written communication
  • Inspection reviews
  • Customer service
  • Organization
  • Self-motivated

Work Experiences

  • Achieved a 54% reduction in response times.
  • Managed the sales and purchases of securities on behalf of customers and businesses.
  • Set up new work stations for employees by configuring hardware, devices, and software.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Kept track of running systems and entered commands to troubleshoot issues like process and initiative.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Used my knowledge of stock prices and trending changes to optimize collateral approaches.
  • Achieved zero data loss.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 6 new accounts.

Summaries

  • Excellent customer service, problem-solving, and multitasking skills aimed at ensuring compliance, maximizing satisfaction, and quickly resolving issues.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Boosted operational efficiency by 45%.
  • Achieved a 17% reduction in overall response time.
  • Achieved improvements through workflow redesign.
  • Achieved a 29% reduction in undocumented processes.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Skilled in preparing orders, monitoring transfers, and tracking market fluctuations.
  • Knowledgable in a variety of design and testing methodologies.
  • Accomplished Senior Support Analyst.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Managed
  • Identified
  • Designed and delivered a process training program on incident triage best practices, increasing process efficiency by 54%.
  • Established
  • Proposed
  • Streamlined

Affiliations

  • National Association of Social Workers
  • Service Desk Institute
  • American Medical Informatics Association
  • Association of Support Professionals (ASP)
  • Certifications in ITIL, CompTIA A+, or PMI-ACP
  • National Black Data Processing Associates (NBDPA)
  • Association for Information Systems (AIS)
  • National Association of Service Managers (NASM)
  • Association of Enterprise Architects (AEA)
  • Council of European Professional Informatics Societies (CEPIS)

Certifications

  • Certified Ethical Hacker (CEH)
  • Certified ScrumMaster (CSM)
  • Microsoft Certified: DevOps Engineer Expert
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified IT Support Professional by Google
  • First Aid/CPR Certified
  • Microsoft Power Platform Fundamentals
  • Oracle Certified Professional: MySQL DBA

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