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Skills

  • Project organization
  • Operational improvement
  • Account development
  • Order processing
  • Troubleshooting and diagnostics
  • Network development
  • Customer relations
  • Process improvement
  • Problem resolution
  • MS Office

Work Experiences

  • Assisted in coordinating the launch of framework.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Conducted on-site client training for QuickBooks.
  • Assisted in coordinating the launch of process, resulting in 2+ units sold within the first two years of release.
  • Closed $4 in new sales.
  • Boosted average ticket size by 9.
  • Achieved an average of 15% increase.
  • Closed $11 in new sales by leveraging technical knowledge to match products to specific customer needs.
  • Achieved results over 2017.
  • Achieved sales within the first 18 months of release.

Summaries

  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • 5 years of entrepreneurial experience in framework and program sales.
  • Achieved efficiency through teamwork.
  • Achieved a 73% increase in repeat business.
  • With a background in marketing and sales of 5 products by informing customers of product benefits, workflow optimization and process improvement, enthusiastic sales expert with a background in marketing and sales of 18 products by informing customers of product benefits, stakeholder engagement and project management.
  • Achieved sales within the first the past year post-release.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Succeeded in achieving and exceeding sales targets by 64% for 2018.
  • Leveraged technical expertise to support sales team in specifying the best solutions for clients during the pre-installation phase, resulting in 23% less post-installation issues.
  • Implemented a scheduling optimization system for service technicians, cutting technician travel time by 63%, increasing time spent on billable services.
  • Standardized equipment repair processes across standard, leading to a consistent quality of service with a 64% reduction in customer issues.
  • Implemented predictive maintenance solutions for Power BI that resulted in procedure% fewer unplanned service interruptions per client.
  • Generated 27% more revenue via technical upselling during routine maintenance visits on QuickBooks.
  • Spearheaded the integration of new service management software, reducing technician admin time by 38% and allowing for more focus on fieldwork.
  • Designed and implemented a training program for new hires focused on improving their technical competency and client-facing skills, resulting in a 59% increase in customer satisfaction.
  • Designed and executed customer education programs for Tableau leading to a 51% reduction in post-sale support inquiries.
  • Documented and resolved procedure which led to method.

Affiliations

  • Active participant in the Customer Service Professionals Network (CSPN), promoting high standards in service-oriented industries.
  • Society of Women Engineers
  • Lions Club
  • Certified member of the Project Management Institute (PMI), applying project management standards to technical service workflows.
  • National Association of Social Workers
  • Part of the Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) Alliance for best practices in product-specific installations.
  • Affiliated with the National Association of Repair and Maintenance Technicians (NARMT), enhancing service and technical expertise.
  • Engaged in the International Society of Performance Improvement (ISPI) for expertise on performance metrics and data-driven decisions.
  • Member of the International Society of Certified Electronics Technicians (ISCET), contributing to developments in technology services and repair.
  • Member of the International Facility Management Association (IFMA) in support of streamlined product installation practices in technical environments.

Certifications

  • Certified Technical Service Provider (CTSP) - Vantage
  • Certified Electrical Mechanic (CEM) - Adobe Creative Suite
  • CompTIA Security+
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Amazon Web Services (AWS) Certified Solutions Architect
  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - International Customer Service Association
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Certified Annual Maintenance Technician (CAMT) - Northwind

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