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Skills

  • Administrative support
  • Meeting minutes
  • 2 WPM typing speed
  • Data analysis and reporting
  • Scheduling and calendar management
  • Program files maintenance
  • Employee timesheet processing
  • Filing and data archiving
  • Paperwork drafting
  • Social media knowledge

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Wrote business documents such as procedure, standard, and procedure that were clear and professional.
  • Took up to 6 calls per 6 months and quickly redirected them.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Communications Administrative Assistants and clients.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.

Summaries

  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Prepared to bring 12 years of experience to Cedar Works and take on a new and challenging role.
  • Vendor management and workflow optimization are examples of areas of expertise.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Communications Administrative Assistant who is motivated and has a good understanding of standard processes, customer relations, and multi-line phone systems.
  • Manages multiple projects at the same time with a high level of accuracy.

Accomplishments

  • Developed and implemented communications initiatives for framework, achieving 21% employee engagement increase, fostering inter-team collaboration.
  • Drafted and distributed press releases that reached 10 media outlets and boosted public perception by 79% within one year.
  • Used program to streamline communications project schedules, successfully completing 5 initiatives ahead of deadline and under budget.
  • Monitored and ensured alignment of brand voice across 5 departments, resulting in a consistent message that increased brand recognition by 52% over the past year.
  • Led efforts to redesign the intranet for marketing, improving usability and increasing employee usage by 42%.
  • Authored and edited company-wide announcements distributed to 15 employees, maintaining a 20% readership and feedback rate over one year.
  • Coordinated executive schedules and managed confidential communication, ensuring compliance with metric and achieving accuracy rates of 71% in reporting.
  • Handled high-priority internal communications for business-wide initiatives, achieving initiative with 65% employee engagement.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 9 in the development of framework.

Affiliations

  • National Office Managers Association (NOMA) - Held responsibilities in cross-departmental communication initiatives.
  • American Business Women’s Association (ABWA) - Attended national conferences on communication administration trends.
  • Global Communication Association (GCA) - Networked with global peers to discuss advancements in corporate communication.
  • International Association of Administrative Professionals
  • Society for Technical Communication (STC) - Completed training in content management using Adobe Creative Suite.
  • Virtual Assistant Networking Organization (VANA) - Completed a course in virtual communication tools like Microsoft Excel.
  • Project Management Institute
  • NAMI Communications - Assisted in mental health awareness campaigns, streamlining communication between agencies.
  • Toastmasters
  • Society for Human Resource Management (SHRM) - Conducted internal communication strategy sessions to boost employee engagement.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Time Management for Professionals Certification by Cedar Works
  • Media Relations Fundamentals by Northwind
  • Certified Professional Virtual Assistant (CPVA)
  • General Data Protection Regulation (GDPR) Compliance Certification
  • Customer Service & Support (CSS) Certification by Microsoft
  • Professional Ethics in Project Management Certification by Northwind
  • Certified Administrative Professional (CAP)
  • Public Information Officer (PIO) Training by FEMA
  • Certified Public Accountant (CPA)

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