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Skills

  • Amusement operations
  • Operations monitoring
  • Invoice generation
  • Concessions and merchandise coordination
  • Business operations
  • Conflict resolution
  • Policy compliance
  • RFI Scanners
  • Team management
  • Planning and coordination

Work Experiences

  • Addressed issues swiftly.
  • Lowered safety bars and secured riders in accordance with the attraction's specifications.
  • Disinfected rides by wiping down handles and removing trash to prevent the spread of germs.
  • Screened guests for specific ride requirements and turned away those who did not meet the height requirements.
  • Assisted with stadium technology management.
  • Assisted in planning off-season stadium renovation initiatives.
  • Interacted with 8 guests in a friendly, patient manner in order to provide a positive, enjoyable experience every day.
  • Assisted patrons with unloading and loading to stay in compliance with safety regulations.
  • Collaborated with local emergency services to prepare for high-profile games, improving public safety planning by 31%.
  • Assisted in compiling post-event reports.

Summaries

  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Dedicated to assisting customers and luring visitors to enjoy attractions.
  • Accomplished intern with expertise in creating post-event reports.
  • Achieved a 62% reduction in incidents.
  • Committed to proper food handling and adherence to health and safety standards.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • Strategic thinker with expertise in project management.
  • Strong technical skills and experience in quality assurance.

Accomplishments

  • Organized post-event clean-up and equipment breakdown, ensuring all timelines were met and reducing overtime labor costs by 28%.
  • Implemented a fan engagement strategy for on-field contests and timing of video board interactions, resulting in a 18% increase in fan satisfaction.
  • Assisted in coordinating team travel logistics and locker room setups, ensuring all requirements were met ahead of schedule.
  • Collaborated with merchandising teams to design innovative product display layouts, increasing average fan purchase value by 80%.
  • Supervised pre-event setup of seating and field equipment to ensure compliance with stadium regulations and logistical needs.
  • Reduced operational costs by streamlining communication between facilities maintenance and event coordination teams.
  • Utilized ticket sales data to inform real-time decisions on entry gate staffing, optimizing fan entry and reducing bottlenecks.
  • Assumed responsibility for updating and maintaining stadium evacuation route maps before games, improving fan safety response plans.
  • Supported effective waste management efforts during large events, contributing to a 60% reduction in cleanup time.
  • Played an active role in coordinating operations during emergency preparedness drills, enhancing team response time by 78% minutes.

Affiliations

  • Volunteered for the Green Sports Alliance to implement sustainable practices and reduce energy consumption at stadium events, 2022
  • Certified in Venue Safety and Security via the International Live Events Association (ILEA), 2021
  • Completed Stadium Incident Management Training in collaboration with the National Fire Protection Association (NFPA), 2016
  • Member, Women in Sports and Events (WISE), focusing on sports venue leadership and stadium operations, 2019 – Present
  • Participant in Sports Business Conference, Seattle, workshops centered around stadium operations and fan engagement, 2017
  • Event Operations Intern with Minor League Baseball team, assisted with concessions, crowd management, and logistics, 2017
  • Completed the Certified Guest Service Professional (CGSP) certification, American Hotel & Lodging Educational Institute, 2017
  • Affiliate of the National Association of Concessionaires (NAC), specializing in stadium food and beverage management, 2024
  • Contributor to Sports Turf Managers Association (STMA) chapter on field maintenance best practices for stadium environments, 2021
  • Internship with Major League Soccer (MLS) in Stadium Operations, assisting with event logistics and fan service, 2021

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Safe Sport Certificate Program
  • Certified Sport Security Professional (CSSP)
  • Certified Facility Manager (CFM)
  • Certified Public Accountant (CPA)
  • Certified Venue Executive (CVE)
  • First Aid/CPR
  • International Crowd Management Academy (ICMA) Certification
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician

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