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Skills

  • Organization
  • Insurance billing
  • RFI Scanners
  • Resource distribution
  • First Aid/CPR
  • Safety assurance
  • Operational improvement
  • Supervision
  • Concessions and merchandise coordination
  • Contract Negotiation with Vendors

Work Experiences

  • Achieved a standard service award.
  • Assisted customers by answering questions and providing information about the facility, promotions, events, and organizational rules and policies.
  • Addressed issues swiftly.
  • Achieved zero incidents during the initiative.
  • Instructed new employees on how to operate the ride, emphasizing safety mechanisms and features.
  • Assisted in giveaways.
  • Collaborated with local emergency services.
  • Dealt with any concerns or complaints from guests and kept supervisors informed of any escalating situations.
  • Gave guests clear directions so they could find attractions, restaurants, and restrooms quickly.
  • Helped visitors get on and off rides by physically assisting them.

Summaries

  • Stadium Operations Intern with a passion for providing positive experiences to guests of all ages.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Stadium Operations Intern.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Vendor management in method settings and budget management in cross-functional collaboration settings.
  • Initiative and process have a proven track record.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Stadium Operations Intern who is dependable and has excellent interpersonal and communication skills.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • Desire to start a new job with Brightline that will allow me to improve business operations.

Accomplishments

  • Helped execute seamless transitions between halftime performances and team entrances, leading to 49% improvement in event flow.
  • Utilized ticket sales data to inform real-time decisions on entry gate staffing, optimizing fan entry and reducing bottlenecks.
  • Assisted in coordinating team travel logistics and locker room setups, ensuring all requirements were met ahead of schedule.
  • Facilitated VIP suite operations, ensuring all amenities were maintained and guest complaints were resolved swiftly.
  • Organized post-event clean-up and equipment breakdown, ensuring all timelines were met and reducing overtime labor costs by 28%.
  • Played an active role in coordinating operations during emergency preparedness drills, enhancing team response time by 78% minutes.
  • Assisted in troubleshooting a variety of stadium technologies including display screens and POS ticketing systems, leading to a reduction in technical downtime by 50%.
  • Contributed to the successful enforcement of safety guidelines across the venue, leading to a reduction of incidents by 67% during the 2018 season.
  • Collaborated with third-party vendors to ensure prompt delivery and setup of temporary structures for special events, consistently meeting deadlines.
  • Supported effective waste management efforts during large events, contributing to a 60% reduction in cleanup time.

Affiliations

  • Actively involved in student chapter of the Sports Marketing Association (SMA), focusing on game-day operations, 2015
  • Member, Sports Operations and Event Management Society (SOEMS), 2016 – Present
  • Collaborated with local chapter of the International Festivals & Events Association (IFEA) to support stadium event execution, 2024
  • Volunteered for the Green Sports Alliance to implement sustainable practices and reduce energy consumption at stadium events, 2022
  • Student member, Association for Leisure & Hospitality Venue Management, contributing to projects on stadium guest experience improvement, 2018
  • Volunteer, Fan Experience Team for NCAA Championship, providing real-time issue resolution and event services, 2017
  • Member, Women in Sports and Events (WISE), focusing on sports venue leadership and stadium operations, 2019 – Present
  • Participant in Sports Business Conference, Seattle, workshops centered around stadium operations and fan engagement, 2017
  • Attended National Sports Forum, 2020, specializing in sports operations and relevant stadium technologies.
  • Attended the Sports Operations & Facilities Management Expo, 2015, focusing on the latest innovations in stadium efficiency.

Certifications

  • Certified Arena Operator (CAO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sport Security Professional (CSSP)
  • Google Certified Professional Cloud Architect
  • Certified Venue Executive (CVE)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Introduction to Emergency Planning in Sports Facilities Summit Group
  • Salesforce
  • CompTIA A+ Technician

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