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Skills

  • Typing proficiency
  • Critical thinking
  • Flexible schedule
  • Banking and financial services background
  • Filing
  • Flexible scheduling
  • Document control
  • Advanced mathematical aptitude
  • High-end fashion knowledge
  • Loss prevention

Work Experiences

  • Held meetings with employees to assess performance and devise improvement strategies.
  • Cut down lead time by 57%.
  • Boosted overall picking accuracy by 22%.
  • Achieved a 83% reduction in product shortages.
  • Developed a training manual for Jira handling procedures, which resulted in over 3% increase in procedural accuracy within the team.
  • Adjusted inventory movements to improve accuracy.
  • Mentored new Flow Teams by relaying information on company procedures, safety requirements, and cross-functional collaboration, as well as providing constructive feedback after job tasks were completed.
  • Communicated key operational updates.
  • Achieved a 51% improvement in stock accuracy.
  • Was in charge of troubleshooting and used initiative methods to quickly resolve assembly line issues.

Summaries

  • Bring extensive high-call volume experience working with standard consumers spanning 8 years.
  • Through optimized and launched, adept at managing pre- and post-sales support.
  • Achieved 37% faster order fulfillment.
  • Self-starter with outstanding communication and computer skills.
  • Excellent computer skills and telephone etiquette are required.
  • Team player who is also a good communicator.
  • Customer support protocols for Jira are well-understood by a skilled call center representative.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Customer Service Representative with experience working in a variety of method and customer service environments.

Accomplishments

  • Awarded 3 merit increases during the first 16 years of employment.
  • Documented
  • Processed
  • Launched
  • Ensured
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Consistently exceeded daily sales targets with an average of $18 in sales each day.

Affiliations

  • Active Member, National Association of Manufacturing (NAM) - Participated in initiatives centered on improving manufacturing and distribution efficiency.
  • Attendee, Global Cold Chain Alliance (GCCA) - Focused on best practices for managing inventory and storage in temperature-sensitive environments.
  • Affiliated with Materials Handling Institute (MHI) - Active participation in educational seminars on the latest packing and palletizing innovations.
  • Member, Professional Logistics Group (PLG) - Attended conferences on innovation in palletizing and streamlining distribution operations.
  • Member, Lean Manufacturing Institute (LMI) - Connected with professionals focused on waste reduction and process streamlining in warehouse workflows.
  • Certified, Lean Six Sigma Green Belt - Specializing in warehouse process optimization, including seasonal peak workflow adjustments.
  • Member, International Warehouse Logistics Association (IWLA) - Focus on warehouse management practices and operational excellence.
  • Certified, Logistics and Materials Handling Professional Association - Completed certification in palletizing safety and efficiency training.
  • Member, American Society of Transportation and Logistics (AST&L) - Engaged with experts to optimize regional and local shipments and minimize packing errors.
  • Certified, Continuous Improvement Professional Association (CIPA) - Specialized in reducing errors in order processing and enhancing team alignment.

Certifications

  • Certified Protection Officer (CPO)
  • Certified Distribution Professional (CDP) Program
  • Warehouse Management System (WMS) Training Certification Jira
  • Sales Essentials Certificate
  • Global Sourcing and Procurement Certification Summit Group
  • Certified Warehouse Equipment Technician ServiceNow
  • Inventory Control Specialist Certification
  • APICS Transportation Management Certificate
  • Distribution and Logistics Management Certificate – Summit Group
  • Occupational Emergency Readiness Certification Raleigh

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