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Skills

  • Administrative support
  • Supervision
  • Client progress documentation
  • MS Office
  • First Aid/CPR
  • Collaboration with healthcare professionals
  • Customer service
  • End-Of-Life Care
  • Planning and coordination
  • Daily living assistance (ADLs)

Work Experiences

  • Assisted elderly or disabled clients in their homes.
  • Kept accurate records of important files, ran reports, and provided In-Home Care Worker with occupancy and revenue updates on a the past year basis.
  • Assisted clients with daily tasks.
  • Considered clients' dietary restrictions.
  • Answered phones, handled customer inquiries, and transferred calls to the appropriate department.
  • Created and optimized employee schedules to ensure that all shifts were covered.
  • Conducted client education on hydration.
  • Assisted medical professionals with client data.
  • Contributed to improved motor function.
  • Oversaw a team of 2 In-Home Care Workers and 3 In-Home Care Workers, fostering a positive work environment through effective communication, active engagement, and hands-on support.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • In-Home Care Worker who is self-motivated and has 7 years of experience in guest services.
  • Active leader with excellent communication and collaboration skills.
  • Miscellaneous student seeking hands-on experience through an internship in performance reporting.
  • Performance reporting and cross-functional collaboration are both skilled at customer engagement.
  • Proven ability to run a standard front desk, keep customers happy, and resolve conflicts.
  • Multitasking, planning, and communication skills are all important.
  • Motivating leader who has built and managed procedure teams in the past.
  • Expert in category with a strong aptitude for optimized and automated.

Accomplishments

  • Assisted clients with meal preparation and feeding, following specialized dietary requirements, contributing to a 80% improvement in nutritional intake.
  • Implemented mental and emotional wellness programs that resulted in a 46% reduction in patient anxiety and isolation symptoms over 2021.
  • Improved patient functional independence by teaching and supervising physical exercises, with 53% improved mobility in 2019.
  • Supported elderly clients with dementia by implementing memory care techniques, leading to a 60% improvement in client engagement during daily activities.
  • Successfully coordinated the transportation of 17 clients to medical appointments, ensuring timely attendance and minimizing delays in their care plans.
  • Resolved 3 care-related conflicts between family, client, and healthcare provider by utilizing problem-solving and mediation strategies, ensuring client well-being.
  • Contributed to the development of customized care plans in collaboration with healthcare professionals, improving patient outcomes by 32%.
  • Achieved an Top Performer for providing exemplary in-home care services, positively impacting 17 clients over 2024.
  • Volunteered for additional shift coverage to maintain continuity of care during staffing shortages, ensuring clients remained supported and well-cared-for.
  • Managed up to 13 simultaneous clients within procedure, while maintaining individualized care plans and receiving positive feedback from families and staff.

Affiliations

  • Certification in Safe Patient Handling and Mobility (SPHM), 2017, which has helped reduce caregiver injuries and improve patient outcomes.
  • Completed certification through the American Heart Association (AHA) for CPR and First Aid, ensuring readiness in emergency response while caring for clients.
  • Professional membership with the Home Care Association of America (HCAOA), maintaining access to legislative updates and industry standards.
  • Attend industry conferences such as the Annual National Caregivers Conference to stay informed about best practices and evolving trends in senior home care.
  • Active participant in Alzheimer's Association support groups to stay informed on advancements in dementia care strategies.
  • Member of National Association for Home Care & Hospice (NAHC) – Staying up-to-date on the latest home healthcare practices, regulations, and continuing education resources.
  • Certified Home Health Aide (CHHA) in Oregon, adhering to strict compliance with infection control and client safety standards.
  • Commitment to ongoing learning through process Continuing Education Program in Geriatric Nursing Care, focusing on advanced memory care for dementia clients, 2016.
  • Volunteered at framework assisting older adults with mobility challenges; developed competencies in fall prevention and safety techniques.
  • Certified Dementia Practitioner through the National Council of Certified Dementia Practitioners (NCCDP), making strides in tailored Alzheimer’s care plans.

Certifications

  • Certified Elder Care Coordinator (CECC)
  • National Caregiver Certification - NCCC
  • Care Coordination and Transition Management (CCTM) Certification
  • CompTIA Network+
  • Basic Life Support (BLS) for Healthcare Providers
  • CompTIA A+ Technician
  • Food Handler's Permit/Certification Phoenix
  • Compassionate Care Certification - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Hospice and Palliative Care Certification (HPCC)

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