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Skills

  • Customer service
  • Vendor relationship management
  • Process equipment
  • Relationship development
  • Adapting to guest preferences
  • POS system operation
  • Team management
  • MS Office
  • Patient care
  • Hospital operations

Work Experiences

  • Documented room service processes.
  • Coordinated with the chef to ensure timely preparation and special presentation of meals for high-end clientele.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Collaborated with the kitchen on VIP orders.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Communicated exclusive experiences to guests.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Continually updated knowledge of menu changes and seasonal items, ensuring accurate representation during guest interactions.
  • Delegated tasks.
  • Adapted quickly to last-minute room service requests.

Summaries

  • Addressed and resolved room service issues promptly.
  • Consistently recognized for proactive communication.
  • Offering 17 years of food preparation and customer service experience.
  • Dedicated to the success of the team and the company.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Achieved a 24% improvement in customer call response times.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Adept at managing minibar inventory.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.

Accomplishments

  • Resolved product issue through consumer testing.
  • Initiated a room service survey initiative to capture post-delivery insights, leading to a 35% improvement in response times for special requests.
  • Revitalized room service training materials, leading to a 51% faster onboarding process and improved adherence to service standards.
  • Decreased average room service response time during high-demand periods by 9% through effective staff scheduling and workflow optimization.
  • Contributed to positive guest feedback and repeat guest retention by adhering to dietary restrictions and special requests with 67% accuracy.
  • Monitored and addressed guest special dietary requests, reducing service mishaps related to allergies or restrictions by 80%.
  • Revised room service menus alongside management to cater more to guest preferences, increasing menu item sales by 75%.
  • Led the successful implementation of Jira, reducing order processing times by 5 minutes and ensuring smoother kitchen coordination.
  • Enhanced guest experiences by cross-training staff on initiative to ensure front-line team members could resolve common service issues efficiently.
  • Collaborated with kitchen, housekeeping, and front desk teams to handle peak service periods without compromising delivery speed or quality.

Affiliations

  • American Medical Informatics Association
  • Rotary International
  • Institute of Hospitality (Boston Chapter)
  • Lions Club
  • Hotel Guest Services Management Certificate (process, 2016)
  • Society of Women Engineers
  • National Society of Minorities in Hospitality (NSMH)
  • Society of Human Resource Management
  • Order taker Certification Program (National Restaurant Association, 2021)
  • United States Personal Services Association

Certifications

  • Positivity in Hospitality Service Training Cedar Works
  • Hotel Front Office Operations Certification Summit Group
  • Allergen Awareness Certification Ohio
  • SHRM Certified Professional (SHRM-CP)
  • Restaurant/Hotel Revenue Management Certificate method
  • HACCP (Hazard Analysis and Critical Control Points) Training 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certificate in Spa Management Essentials system
  • CompTIA A+ Technician

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