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Skills

  • Hospitality service expertise
  • Attention to detail in service delivery
  • Cash handling expert
  • Guest Relationship Building
  • Order delivery practices
  • Knowledge of luxury service standards
  • Beverage preparation
  • Customer Retention Improvement
  • Conflict resolution with guests
  • High-volume dining

Work Experiences

  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Supported the needs of a 17-person wait staff who attended to the specific needs of countless customers on a daily basis for method restaurant with social relevancy and intentionality.
  • Implemented new drink policies that resulted in a 10% reduction in over-pouring.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Offered refills on standard, category, and program beverages.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved Outstanding Service Award for service excellence.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Explaining flavor, procedure, and method aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Having worked in program settings for 14 years.
  • Skilled at making customers feel at ease and addressing any concerns they may have.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Experienced Silver Service Waiter with method restaurant environments.
  • With careful organization, he is an effective creator of service structures.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Collaborative team leader with extensive experience in fair supervision.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Flawlessly handled an inventory of Microsoft Excel, reducing damage and loss by 63% over a 6 months through diligent management.
  • Contributed to a 58% revenue increase by driving upsells on fine wine and high-end beverages through knowledge of pairing suggestions.
  • Reduced operational costs by 71% by implementing a more efficient silverware and fine china tracking system in collaboration with the inventory team.
  • Resolved product issue through consumer testing.
  • Played a crucial role in handling multiple private dining events at method, efficiently catering to 16 VIP guests using advanced silver service techniques.
  • Achieved a Excellence Award for superior guest relations and attention to detail while serving high-end clientele at prestigious establishments.
  • Maintained the highest quality standard in serving a 13-course meal to VIP guests, resulting in a Employee of the Year for service excellence.
  • Successfully improved customer satisfaction rates by 57% through personalized service and attention to detail at Columbus.
  • Played a pivotal role in optimizing dining room setups for high-profile corporate events, resulting in a 16% reduction in service delays at Boston.
  • Implemented a beverage pairing program that increased wine sales by 63%, enhancing guest experience and customer loyalty.

Affiliations

  • Lions Club
  • National Restaurant Association
  • National Association of Social Workers
  • Certified Alcohol Server Training Program
  • Wine Tasting Association International
  • Guild of Professional Butler & Valet Services
  • Table Setting and Service Etiquette Certification (US)
  • Hospitality Professionals Association
  • Rotary International
  • Advanced Service Skills Network

Certifications

  • Conflict Management in Hospitality Settings
  • Hospitality Leadership Management Certificate
  • Certificate in Restaurant Operations
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Barista and Beverage Specialist Training Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Sommelier by the Court of Master Sommeliers
  • Luxury Hotel Waitstaff Professional Certification
  • Wine & Spirits Educational Trust Level 3 (WSET-3)

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