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Skills

  • Regulatory compliance
  • Disaster Recovery Planning
  • Cross-functional teamwork with Sales and Marketing
  • Team building
  • Customer service
  • Relationship development
  • Follow-up completion improvement (28% more)
  • Client retention strategy implementation (18% increase)
  • Client conversion improvement (55%)
  • Business operations

Work Experiences

  • Adjusted company offerings.
  • Contributed to the creation of 2 new customized services.
  • Collected insights to improve retention.
  • Coordinated the end-to-end delivery of external client new business proposals, facilitating presentations that led to a 55% client conversion rate.
  • Boosted overall department productivity by 78%.
  • Compiled and analyzed client feedback data that directly contributed to the creation of 3 new customized services.
  • Created a comprehensive training program for new hires.
  • Coordinated marketing campaigns.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with the Finance department to streamline new account setups, reducing manual errors by 62% and increasing transaction accuracy.

Summaries

  • Achieved a 43% retention increase.
  • Accomplished New Business Administrator.
  • Contributed to an increase of $2 in quarterly revenue.
  • Within Miscellaneous, senior New Business Administrator and outstanding performer in strategic planning and stakeholder engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Agile and resourceful New Business Administrator.
  • Collaborated with sales teams.
  • Focused on applying policies consistently and correctly while meticulously handling every detail.
  • Collaborative New Business Administrator.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the adoption of system to improve customer tracking, boosting follow-up completion rates by 19% and driving more conversions.
  • Initiated a quarterly review process for new business opportunities, resulting in the identification of 3 high-potential initiatives worth $13.
  • Reduced manual data entry errors by 66% through the introduction of structured data tools, leading to more reliable decision-making within new business divisions.
  • Designed and implemented data tracking tools to monitor new business metrics, reducing reporting time by 80% and enhancing accuracy with real-time insights.
  • Leveraged data-driven methodologies to align new business opportunities with market demand, contributing to a 28% increase in client acquisition.
  • Documented and resolved system which led to program.
  • Supported the optimization of business forecasting models, contributing to a 73% improvement in the accuracy of new business revenue estimations.
  • Coordinated meetings across procedure, method, and framework for program, accelerating project completion by 4 weeks.
  • Enhanced business development processes using automation technologies to achieve a 29% improvement in efficiency for repeatable administrative tasks.

Affiliations

  • Enterprise Risk Management Association
  • Association of Information Technology Professionals
  • Business Technology Association (BTA)
  • Association for Project Management (APM)
  • Strategic Account Management Association (SAMA)
  • American Society of Safety Professionals
  • Business Operations Professionals of Atlanta
  • Young Professionals in Business Operations Network
  • Project Management Institute (PMI) Columbus Chapter
  • Business Process Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Document Management Professional (CDMP) - AIIM International
  • Financial Modeling & Valuation Analyst (FMVA®) – Corporate Finance Institute (CFI)
  • Certified Business Analysis Professional (CBAP) - framework
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Fundamentals of Vendor Management Certificate - program
  • Google Analytics Certification - Google
  • Certified Specialist in Business Intelligence - standard

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