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Skills

  • Business operations
  • Disaster recovery coordination
  • Capacity planning for network scaling
  • Method equipment
  • Team management
  • Business continuity planning
  • Staff assistance
  • MS Office
  • Organization
  • Network support

Work Experiences

  • Assisted in deploying a large-scale VoIP solution.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Achieved CPA to enhance networking knowledge.
  • Collaborated with system engineers and developers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted in planning a $5-budget project.
  • Conducted routine backups of critical network infrastructure.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Experienced Network Systems Technician with over 17 years in helpdesk operations, network maintenance, and mobile device support.
  • Adept at troubleshooting over 18 network issues monthly.
  • Achieved $16 cost savings per year.
  • Coordinated and led $9 network migration projects.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at configuring routers.
  • Contributed to a 32% decrease in unauthorized access incidents.
  • Within Miscellaneous, senior Network Systems Technician and outstanding performer in project management and client relations.
  • Continually advanced knowledge in cloud migration.

Accomplishments

  • Developed and executed disaster recovery plans for critical systems, ensuring a 43% reduction in recovery times during network outages.
  • Collaborated with cross-functional teams to upgrade core network infrastructure, resulting in a 77% increase in system uptime.
  • Resolved complex system outages across 6 locations, restoring network operations within three years and minimizing operational impact.
  • Managed the procurement and deployment of over $2 in network hardware, meeting budgetary constraints and increasing network throughput by 27%.
  • Assessed and optimized wireless network protocols (e.g., 802.11ac/ax) to ensure signal strength and stability, reducing user-reported issues by 15%.
  • Collaborated with team of 3 in the development of category.
  • Successfully implemented firewall and access control policies that reduced unauthorized network access attempts by 36%.
  • Guided the rollout of a company-wide VoIP system that integrated seamlessly with current network infrastructure, enhancing communication efficiency and reducing telephony expenses by $14 per year.
  • Analyzed and improved routing protocols (OSPF, BGP) to reduce downtime in critical applications, increasing overall network efficiency.
  • Implemented Layer 2 and Layer 3 protocol solutions that significantly enhanced packet delivery within 9 interconnected branches.

Affiliations

  • American Society of Safety Professionals
  • Microsoft Certified IT Professional (MCITP) Networking Group
  • International Association of Cloud & Network Administrators
  • Local Chapter of Cisco Engineers Seattle, method
  • VMware User Group (VMUG) - Attended 14 Conferences
  • Institute of Electrical and Electronics Engineers (IEEE) - Member, program
  • Cybersecurity Association for Network Engineers category Chapter
  • ISACA Member (Information Systems Audit and Control Association) method
  • Jaycees
  • Association for Supply Chain Management (APICS)

Certifications

  • Cisco Certified Network Professional (CCNP)
  • CompTIA Security+ Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Cloud Practitioner (AWS CCP)
  • CompTIA Network+
  • EC-Council Certified Network Defender (CND)
  • Cisco Certified Design Expert (CCDE)
  • CompTIA Security+
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect

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