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Skills

  • Client engagement strategy
  • Problem resolution
  • Customer service
  • Process optimization
  • Time management
  • Client relationship management
  • Strategic planning
  • Process improvement
  • Grant proposal writing
  • MS Office

Work Experiences

  • Assessed employee performance over a one year period and provided constructive feedback to help them improve.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved within the first 16 months.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved results within several months.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across program calendars and programs.
  • Achieved completion under budget by 42%.

Summaries

  • Optimize long-term success by effectively balancing targets with resources.
  • Develop strategic business partnerships and relationships.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Expertise in technology and product development.
  • Work Director is a skilled Work Director who provides encouragement and feedback to help employees succeed.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Managed company-wide rollout of a new productivity platform that enhanced operational efficiency and decreased overall downtime by 68% across all teams.
  • Created a high-level dashboard for performance benchmarking that aided departmental heads in tracking progress against key company objectives, improving team productivity by 69% within several months.
  • Influenced a successful pivot to cloud-based solutions, reducing infrastructure costs by 38% while migrating sensitive data securely within several months.
  • Spearheaded an efficiency audit in collaboration with senior management, identifying opportunities that resulted in a 23% decrease in operational overhead.
  • Documented and resolved process which led to framework.
  • Partnered with key stakeholders to implement productivity tracking technologies, leading to a 43% improvement in daily throughput and reduced errors in reporting.
  • Developed performance benchmarks that allowed the executive team to rollout data-driven, targeted improvements, resulting in a 18% increase in productivity across the human resources.
  • Drove a cross-functional task force that corrected recurring compliance violations, ensuring adherence to process and reducing risk exposure by 16 in one year.
  • Championed an initiative that enforced better adherence to process, ensuring compliance audits were successful with zero findings over 2016.
  • Improved cross-department collaboration by introducing an initiative that yielded a 55% uptick in project delivery rate and reduced errors.

Affiliations

  • Project Management Institute
  • American Marketing Association
  • American Medical Informatics Association
  • International Customer Service Association (ICSA) – 2018 Participant
  • Rotary International
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Society of Cost Estimating and Analysis (SCEA) – Certified Cost Professional
  • Society of Women Engineers
  • Institute for Quality Management (IQM) – Process Improvement Certification

Certifications

  • Six Sigma Black Belt Professional
  • Certified Global Business Professional (CGBP) by NASBITE
  • Certified ScrumMaster (CSM) from process
  • Certified Outsourcing Professional (COP) by IAOP
  • Process Improvement Expert (Six Sigma) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Customer Success Manager
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Vendor Management Professional (CVMP)

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