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Skills

  • Creative merchandising
  • Budgeting
  • Resource allocation
  • Contract Negotiation and Management
  • Compliance with procedure
  • Conflict resolution
  • Team management
  • Agile methodology
  • Crisis management and solutions
  • Data collection and analysis

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw a group of 4 metric associates who dealt with the department's daily and complex requirements.
  • Achieved this within several months.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.
  • Achieved long-term savings of $14 annually.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Conducted supplier risk management assessments in order to evaluate the category program for senior management's planning purposes.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Professional with over 16 years of experience as a manager for a $4 18 months revenue-generating company.
  • Proactive Work Director uses determination and attention to detail to produce high-quality cross-functional collaboration work.
  • Develop strategic business partnerships and relationships.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.

Accomplishments

  • Achieved 64% operational improvement by leading a process improvement initiative aimed at enhancing customer response times in marketing.
  • Led a talent rotation program promoting cross-regional expertise, which cut downtime attributed to skill gaps by 51% in three years.
  • Led the task force responsible for ensuring compliance with emerging regulations, saving Vantage 16 in potential fines while maintaining uninterrupted business operations.
  • Designed and delivered specialized training for 8 department heads on conflict resolution strategies, significantly reducing intra-team disputes by 20% in one year.
  • Documented and resolved process which led to framework.
  • Led marketing and creative teams in developing a new brand identity, which resulted in a 67% increase in market share over the past year.
  • Developed proactive compliance auditing systems ensuring adherence to category and reducing potential penalties by 7%.
  • Drove a cross-functional task force that corrected recurring compliance violations, ensuring adherence to process and reducing risk exposure by 16 in one year.
  • Developed and implemented a quarterly operational strategy, increasing efficiency and driving a 71% improvement in team performance over 6 months.
  • Optimized scrum ceremonies, reducing cycle times by 24% and increasing overall project completion rates in two years.

Affiliations

  • National Contract Management Association (NCMA) – Active Member with Contracts Training
  • The Association for Talent Development (ATD) – Workforce Optimization Training 2017
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Supply Chain Management Professionals (SCMP) Member – Portland Chapter
  • Customer Service Institute of America (CSIA) – Senior Leadership Development 2024
  • Association for Advancement of Cost Engineering International (AACE) – 2018 Affiliate
  • Lions Club
  • International Customer Service Association (ICSA) – 2018 Participant

Certifications

  • Certified Public Accountant
  • Agile Certified Practitioner (PMI-ACP)
  • Certified Vendor Management Professional (CVMP)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Cisco Certified Network Associate (CCNA)
  • Supply Chain Operations Reference (SCOR-P) Certification
  • CompTIA Security+
  • Process Improvement Expert (Six Sigma) Certification

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