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Skills

  • Sales reporting
  • Project organization
  • MS Office
  • Team Leadership
  • Time management
  • Customer retention strategies
  • Inventory management
  • Cash register operation
  • POS system operation
  • Relationship development

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Suggested the best merchandise based on the needs and desires of the customer.
  • Assisted in the creation of standard procedures.
  • Assisted in meeting daily financial targets.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Devised and implemented new display concepts to improve merchandise accessibility, resulting in a 17% increase in sales.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved minimal loss.
  • Advised customers on specialty cheese pairings, leading to a 20% increase in the sales of complementary crackers and spreads.
  • Kept track of store specials, payment policies, and security procedures.

Summaries

  • Knowledge of Power BI in depth, as well as client relations and cross-functional collaboration abilities.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Adept in product presentation.
  • Experienced with Tableau and POS platforms.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Achieved a 10% increase in efficiency.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • HubSpot and Workday experts with exceptional interpersonal skills.
  • Active leader with excellent communication and collaboration skills.
  • Category, method, and system are all available.

Accomplishments

  • Managed product rotation and ensured all deli items met expiration handling guidelines, reducing waste by 45%.
  • Reduced average service times by 18% by implementing a more organized line system.
  • Demonstrated leadership by mentoring junior deli team members and achieving 10% team productivity improvement within the first 7 months.
  • Trained new deli employees on safety protocols and food handling techniques, resulting in 5 consecutive months of incident-free operations.
  • Utilized effective cross-selling techniques, increasing average customer spend on complementary products by 58%.
  • Suggested innovative menu items that successfully attracted new customers, increasing overall deli department sales by 43% in 2022.
  • Achieved 81% increase in customer satisfaction by providing personalized recommendations for meat and cheese pairings.
  • Worked directly with suppliers to negotiate better pricing and terms for key deli products, resulting in $4 cost savings annually.
  • Oversaw team scheduling, ensuring appropriate staffing levels during peak operating hours, improving overall customer wait times by initiative.
  • Developed customized platter presentations for corporate and private events, resulting in a 57% improvement in client referrals.

Affiliations

  • Participated in a cross-functional skills exchange workshop with the Bakery Guild of America, Boston, 2023
  • Member of the National Association for Foodservice Management (NAFM), 2016 - Present
  • Certified in Safe Quality Food (SQF) implementation by program, 2020
  • Member of the Retail Food Industries Training Consortium, 2022 - Present
  • Participated in the Retail Bakers of America (RBA) educational program, 2020
  • Served as a volunteer with Culinary Skills Training Initiative, assisting in deli staff development, 2021
  • Participated in industry webinars hosted by the Food Safety Institute, 2021
  • Completed Leadership in Retail certification, specialized to foodservice environments, Ironclad Systems, 2017
  • Achieved HACCP (Hazard Analysis and Critical Control Points) Certification, 2022
  • Certified in Interpersonal Conflict Resolution through the Center for Food Industry Excellence, 2022

Certifications

  • Occupational Health and Safety Certification 2016
  • Knife Skills Certification method
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Allergy-Friendly Service Certification
  • Certified Food Equipment Specialist (CFES)
  • Certified Deli Meat Management Training
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Food and Beverage Management
  • Safe Food Handling Certification

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