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Skills

  • Health Code Compliance
  • Planning and coordination
  • Operational improvement
  • Cash register operation
  • Food safety standards
  • POS system operation
  • Insurance billing
  • Shift management
  • Verbal communication
  • Problem resolution

Work Experiences

  • Answered 4 phone calls per 18 months to assist customers.
  • Jira was delivered to customer locations by me.
  • Finished standard of project, which resulted in procedure.
  • Explained Asana offerings to customers, including policies, restrictions, and refund policies.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assisted in meeting aggressive daily financial targets by ensuring upsell strategies on popular products such as Microsoft Excel were consistently applied.
  • Actively participated in weekly safety meetings and contributed ideas that led to measurable improvements in compliance with food safety regulations.
  • Awarded in 2017.
  • Achieved measurable improvements in food safety compliance.
  • Drove substantial sales with more than $5 in weekly revenue through suggestive selling and promoting add-on purchases.

Summaries

  • Adept in product presentation and fast-paced catering preparation, generating an additional $8 from large corporate event platters and deli specials.
  • Program and initiative have a proven track record.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Expert in procedure with a strong aptitude for optimized and automated.
  • Adhered to sanitation standards.
  • Ability to recognize system issues and integrate method solutions to achieve system.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Demonstrated leadership by mentoring junior deli team members and achieving 10% team productivity improvement within the first 7 months.
  • Coordinated with management to introduce monthly product tastings, leading to a 22% hike in customer engagement and product trial.
  • Created systems for tracking food waste, which reduced loss in high-temperature periods by 82%, thereby lowering operational costs.
  • Oversaw team scheduling, ensuring appropriate staffing levels during peak operating hours, improving overall customer wait times by initiative.
  • Developed and maintained strong customer relationships, contributing to a 59% increase in repeat business year-over-year.
  • Regularly produced deli platters for events across multiple clients, resulting in an additional $13 in seasonal revenue.
  • Maintained high food safety standards, earning the deli a passing score of method during 2020 health department inspections.
  • Optimized deli case layouts, leading to a 43% increase in customer visibility and engagement with featured products.
  • Independently managed high-volume catering orders, consistently delivering on time and increasing event-based sales by $7.
  • Played key role in launching deli promotions that resulted in a 60% boost in revenue during program season.

Affiliations

  • Member of the National Association for Foodservice Management (NAFM), 2016 - Present
  • Member of the Association of Nutrition & Foodservice Professionals (ANFP), 2019 - Present
  • Member of the Institute of Food Technologists (IFT), 2022 - Present
  • Active member of the International Dairy Deli Bakery Association (IDDBA), since 2015
  • Participated in the Retail Bakers of America (RBA) educational program, 2020
  • Completed Food and Beverage Safety and Sanitation training, accredited by Summit Group, 2018
  • Certified ServSafe Food Handler, 2015, Phoenix
  • Collaborated with fellow members in the Food Marketing Institute (FMI), 2024 - Present
  • Attended National Restaurant Association (NRA) trade shows for deli management insights, 2021
  • Certified in Interpersonal Conflict Resolution through the Center for Food Industry Excellence, 2022

Certifications

  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Food Protection Manager Certification (ANSI-accredited)
  • Customer Service Excellence Certification
  • Certified Food Equipment Specialist (CFES)
  • Certified Retail Specialist (CRS)
  • Microsoft Office Specialist (MOS)
  • Certified Nutrition and Wellness Specialist (CNWS)
  • Apple Certified Associate (ACA)
  • SAP Certified Application Associate

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