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Skills

  • Financial modeling
  • Regulatory compliance
  • Debt restructuring
  • Accounts receivable management
  • Dispute resolution
  • Collections process automation
  • Cost-benefit analysis
  • Supervision
  • Cash application
  • Team management

Work Experiences

  • Coordinated with legal and compliance teams.
  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Consistently exceeded recovery target goals, achieving 25% of annual recovery objectives for 2020.
  • Cut external recovery costs by 66%.
  • Achieved recovery within 2 months.
  • Created and implemented action plans custom-tailored to high-risk accounts, resulting in the recovery of 68% of targeted debt.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Looked for industry trends on social media and through online sources.
  • Audited recovery team operations.
  • Achieved revenue gains of $4.

Summaries

  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Achieved a 25% reduction in delinquent accounts.
  • Created a targeted outreach strategy.
  • Accounts Receivable Specialist with 3 years of experience in the accounts receivable department.
  • Boosted profitability through innovative problem-solving.
  • Achieved President's Club for outstanding asset recovery success, recovering $18 in previously unrecoverable assets and boosting the bottom line.
  • Collaborated with third-party agencies.
  • Achieved Outstanding Service Award for outstanding asset recovery success.
  • Achieved a 15% recovery rate on high-risk debts.
  • Collaborated with external stakeholders to recover high-value assets, increasing total recoveries by $17 through effective negotiation strategies.

Accomplishments

  • Increased portfolio value by $6 through efficient asset recovery tactics, recognized by executive management in 2019.
  • Provided training and mentorship to junior staff on compliance and collection strategies, boosting team recovery rate by 38%.
  • Collaborated with team of 18 in the development of standard.
  • Leveraged process to decrease collection cycle duration by the past year, improving annual recovery by $2.
  • Collaborated with finance and forecasting teams to enhance cash flow modeling, improving collection predictability by 81%.
  • Optimized Jira for better portfolio analysis, decreasing high-risk asset exposure by 83%.
  • Reduced the company's over-90-day delinquency rate by 84%, improving overall portfolio health in 2021.
  • Conducted a comprehensive credit risk assessment, resulting in a 79% reduction in defaults across managed accounts.
  • Improved dispute resolution process, reducing time to closure on customer disputes by 15 days.
  • Achieved President's Club for top recovery percentage in the Vantage, outpacing peers by 40%.

Affiliations

  • Asset Protection & Recovery Council (APRC)
  • American Arbitration Association (AAA) for Dispute Resolution
  • American Society of Safety Professionals
  • Association for Financial Professionals (AFP)
  • National Association of Subrogation Professionals (NASP)
  • Certified Asset Recovery Specialist (CARS) Certification Program
  • International Insolvency Institute (III)
  • International Association of Credit Portfolio Managers (IACPM)
  • Society of Risk Management Professionals (SRMP)
  • Credit Services Association (CSA)

Certifications

  • Certified in Loan Recovery Management (CLRM) - Meridian
  • Certified Fraud Examiner (CFE) process
  • Certificate in Credit Risk Management - Cedar Works
  • Certified Insolvency & Restructuring Advisor (CIRA) - system
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Certified Asset Recovery Professional (CARP) Summit Group
  • Salesforce
  • Project Management Professional (PMP)
  • Certified Case Management Professional (CCMP) - Beacon Labs
  • Certified Financial Services Auditor (CFSA) - initiative

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