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Skills

  • Supervision
  • Electronic health record (EHR) documentation
  • Organization
  • Patient confidentiality
  • Regulatory compliance
  • Team building
  • Interpersonal Skills in High-Stress Environments
  • Venipuncture
  • Health education
  • Relationship development

Work Experiences

  • Collaborated with hospital administration.
  • Administered budget of $11 for laboratory supplies, ensuring zero stockouts while maintaining efficient cost controls.
  • Contributed to a Outstanding Service Award-winning safety record.
  • Continuously evaluated staff performance, offering constructive feedback that resulted in a 31% improvement in overall team productivity.
  • Addressed team concerns.
  • Achieved 50% higher return rates for follow-up services.
  • Accurately collected and processed 3 samples monthly.
  • Created and implemented training processes to ensure that all patients receive high-quality care.
  • Collaborated with hospital administration to refine policies on sharps disposal, contributing to a Top Performer-winning safety record.
  • Was in charge of supervising employees across multiple sites and reporting locations in order to ensure that the company's practices were consistent.

Summaries

  • Phlebotomist with 2 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Within Healthcare, senior Lead Phlebotomy Technician and outstanding performer in workflow optimization and client relations.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Collaborated with administrative teams.
  • Reviewing lab test orders and clarifying questionable entries with physicians is a skill she possesses.
  • Achieved a leadership role characterized by a focus on patient safety, innovation, and staff performance improvement in the phlebotomy field.
  • Overnights, weekends, and evenings are all available 8 hours per week.
  • Achieved 42% growth in service efficiency.
  • Achieved remarkable staff retention rates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Created detailed quality control logs that contributed to a 70% reduction in sample contamination incidents.
  • Standardized specimen collection procedures in accordance to OSHA standards, resulting in zero testing errors during department audits.
  • Improved sample labeling compliance by 31% through the introduction of barcode tracking technology.
  • Trained staff on new healthcare software QuickBooks, which improved digital record-keeping accuracy by 34%.
  • Coordinated workflow optimization projects, improving overall operational efficiency and reducing patient wait times by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored 7 newly hired phlebotomists, enhancing their technical skills and ensuring a 62% improvement in patient care delivery.
  • Proactively addressed patient concerns, resulting in consistent feedback scores of 72% or higher in 2017.
  • Documented and resolved initiative which led to process.
  • Developed and implemented comprehensive quality assurance protocols that led to a 68% decrease in sample labeling errors.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • National Association of Social Workers
  • Centers for Disease Control and Prevention Phlebotomy Affiliates
  • Association for Pathology Informatics (API)
  • American Society of Hematology (ASH)
  • Jaycees
  • American Medical Technologists (AMT)
  • Association for Phlebotomy Technicians and Educators (APTE)
  • College of American Pathologists (CAP)
  • Certified Phlebotomy Instructor at Northwind

Certifications

  • Phlebotomy Compliance Manager Certification Summit Group 2016
  • Certified Business Analysis Professional (CBAP)
  • Certified Laboratory Phlebotomy Specialist initiative
  • Healthcare Professional Continuing Education Certificate in Phlebotomy Meridian 2019
  • Google Certified Professional Cloud Architect
  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Certified Medical Laboratory Technician (CMLT) category
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Phlebotomy Techniques Certification framework 2015

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